Senior Specialist of Product Management, Mastercard

• Possess excellent interpersonal and presentation skills with ability to work with globally diverse team across different time zones
• Interact successfully with customers and Mastercard’s internal teams (engineering, account managers, legal, customer support etc.)
• Develop deep knowledge of In Control Platform (ICCP, ICBT and ICMP), payment processing, and the overall commercial business
• Validate technical delivery and ensure that delivered functionality complies with the product requirements and is fit-for-purpose
• Develop understanding of end-to-end product lifecycle (e.g., Studio framework), actively works to improve experience and skills
• Drive product development focusing on customer journey and experience
• Prepare launches and monitors product performance, adoption, and operational health
• Creation and elaboration of features keeping the customer value in center focus and ensuring the stories in the feature allow the engineers to fully execute the intended outcome of the feature
• Review information on competitors’ product offerings, business models and technology innovations on a regular basis and shares findings
• Identify opportunities to improve an overall product lifecycle processes
• Make a point to listen, observe and understand senior management and cross-functional team perspectives and/or preferences; ask effective questions to clarify understanding
• Use customer needs, research, user studies, metrics and competitive analysis to document business and product requirements and inform the backlog
• Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution
• Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements
• Ability to research and understand market trends within travel, B2B, and payments industry
• Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams
• Stay aligned with go-to-market plans for the product set
• Report status and manage risks within their primary product team
• Take initiative and actively seek and participate in activities which stretches ones existing skill set
• Participate in team prioritization discussions with Product/Business management
• Mentor and guide new and less-experienced team members
• Share and seek knowledge within the Guild/Product to drive reuse of best practices and enhance productivity

Desirable

• The Mastercard Product Management team leads the launch and delivery of the In Control platform that consists of ICCP (In Control for Commercial Payments), ICMP (In Control for Mobile Payments) and ICBT (In Control for Business Travel) products
• As a member of the ICMP team, you will have the chance to shape and influence the platform using your customer insights and product development capabilities
• As a Product Manager, you will become a Subject Matter Expert (SME) on the platform and work closely with regional account teams to support customers
• In addition, you will work very closely with engineering to participate in product development activities
• This role is heavily involved in defining the overall Platform vision, including product enhancement, support, testing and release
• This role will also support the ongoing development of Mastercard In Control Pay mobile app
• This role reports to the Director of In Control for Mobile Payments
• Engage directly with regional teams to support partners and customers on product roadmap, product implementation and demos
• Work closely with engineering to drive development of new capabilities in anticipation of or response to customer needs, market trends, and competitive opportunities
• Generate and evaluate ideas to enhance Mastercard’s suite of product offerings and create a competitive advantage
• Gather, assess, refine, prioritize Mastercard and bank-initiated product requirements and coordinate with various stakeholders to improve and maintain clear lines of commitment to the bank and their customer base