Staff Software Engineer, Dialpad
CA$216-252k
2-3 days a week in office
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
CA$216-252k
2-3 days a week in office
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output
- Deep experience (with examples) of architecting complex systems across multiple roles throughout your career
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience
- Strong experience working with distributed systems
- Strong debugging and troubleshooting skills
- Strong communication and collaboration skills
- Experience with highly agile and iterative development processes
- Experience mentoring engineers and helping them grow their skills
- Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services
What the job involves
- As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services
- Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability
- This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices
- Define a 1-3 year roadmap/vision for Shared Services
- Write clear and complete architectural design documents that are easily understood by other team members
- Provide estimates on technical resources and requirements necessary to plan and begin projects
- Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones
- Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput
- Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems
- Review technical designs to ensure features/products are well integrated and fully meet business needs
- Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture
- Continue contributing to fun projects meant to delight users!
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note-taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally. In 2026, it released its Agentic AI platform, which will help businesses to tailor and fine-tune their agentic AI capabilities, indicating that its doubling down on this sector of its business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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