Senior Technical Account Manager, Alloy
$122-144k
+ Equity
2+ days a week in office
Identity verification for financial institutions.
Job no longer available
Identity verification for financial institutions.
201-500 employees
Job no longer available
$122-144k
+ Equity
2+ days a week in office
201-500 employees
Company mission
We’re your unified platform for fraud management, identity decisions, and regulatory compliance.
Role
Who you are
- You are both highly technical and a skilled relationship builder, comfortable with diverse audiences, from explaining best practices to a bank’s compliance team to mapping an API flow on a whiteboard with their product teams
- Alloy is looking for a Senior Technical Account Manager with 5-7 years of experience implementing and supporting complex technical products, particularly within the banking sector, and a strong desire to work in a post-implementation, client-facing role
- Hands-on, passionate, and creative problem solver with the ability to lead clients to success
- Excellent communicator and presenter, able to gain diverse audience confidence and buy-in
- Ability to build a deep understanding of client needs and guide them to technical solutions
- Proven success in problem-solving with and for clients with varied requirements and technical ability level
- Passion for learning new software, tools, and technologies
- Experience in fraud & compliance for financial institutions is preferred but not required
- Previous software development experience in one or more of the following areas is preferred:
- REST APIs
- Backend languages (Node.js preferable)
- SQL (PostgreSQL preferable)
- Web development (JavaScript, HTML/CSS, React)
What the job involves
- The Technical Account Manager (TAM) is responsible for providing strategic technical guidance and architecting custom solutions for our clients, ensuring that they’re leveraging our products as effectively as possible
- This role aims to increase client satisfaction and revenue through retention
- You will handle project-based technical post-implementation needs as defined by CSMs, scope out use cases and custom configurations, and offer creative technical solutions supported by bespoke documentation to Alloy clients
- As a Senior Technical Account Manager, you will act as a trusted technical resource for client projects once their initial implementation is complete
- Partnering with the Client Success Manager, you will help clients use Alloy products to achieve and exceed their goals, implementing new and complex use cases
- Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic
- Collaborate with Client Success Managers on technical client projects and use cases, scoping end-to-end solutions for their business and development teams
- Conduct technical and architectural overviews of client needs to propose Alloy product solutions
- Act as an expert advisor on the data vendors Alloy integrates with
- Create and deliver usage audits regularly to support QBR delivery
- Help clients integrate Alloy's API and web/mobile SDKs
- Support the development of regular client reporting, technical documentation, FAQs, and optimization suggestions
- Serve as a liaison between Alloy developer teams and CSS teams
- Provide occasional client-facing workshops and webinars to develop understanding of key technical concepts
Our take
In recent years, there has been an enormous shift towards online banking, a trend that’s unlikely to turn around with surveys showing that more than half of US banking customers don’t intend to return to branches in person. The rise in digital onboarding has aroused concern about both the speed and labour of ID verification, as well as fraud potential. Alloy was built to help connect banks and fintech companies to more sources of KYC, AML and other compliance data.
The company's single API identity verification platform allows financial institutions to secure against the risk of fraud and misjudged risk decisions when onboarding new customers online. Alloy also helps to improve customer conversion through the compliance funnel and speed up previously manual back-office processes.
The company serves the burgeoning fintech market, a lucrative market with a 25% annual growth rate and already has notable clients in the form of Radius Bank and Aspiration. Alloy's main competition in the future will likely come from financial institutions themselves, who will have to decide on buying the company's solution or building their own in-house. Regardless, Alloy's global expansion efforts have created substantial growth opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 16 weeks of parental leave
- Premium medical, dental, vision, HSA, and FSA programs
- 401k with matching and immediate vesting & eligibility
- Commuter, health & wellness benefits
- $1,000 annual Learning and Development stipend
- Memorable team events and retreats
- Work from home opportunities
- Unlimited PTO
Company HQ
Greenwich Village, New York, NY
Leadership
Tommy Nicholas
(Co-Founder & CEO)Founder of The City Swig. Software Developer of SHOCKOE.COM. Owner of Web/Mobile Freelancing. Most recently was Head of Product at Knox Payments.
Laura Spiekerman
(Co-Founder)Studied Political Science at Columbia. Early career as a Paralegal at Clayman & Rosenberg. Went on to become Director of Marketing at Kopo Kopo. Research/Investments Analyst at Imprint Capital Advisors. Became Head of Business Development & Strategic Partnerships at Knox Payments.
Charles Hearn
(Co-Founder & CTO)Studied Computer Science at University of Virginia. Independent Researcher at UVA Researcher for over a year. Mobile Lead & General Developer at The City Swig. Became Program Manager at Microsoft. Recently Lead Project Engineer at Knox Payments.
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