AI Agent Architecture, Parloa
Working Student
AI agent management platform
Job no longer available
AI agent management platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Currently enrolled in a Bachelor's or Master's program in Computer Science, Computational Linguistics, Cognitive Science, Business Informatics, or a related field
- Genuine curiosity about AI, large language models, and conversational interfaces, ideally with some hands-on experimentation
- Interest in conversation design, UX writing, or human-computer interaction, you think about how users experience a dialogue, not just whether it works
- Structured, analytical thinker who enjoys breaking down complex problems into clear, actionable steps
- Strong written communication skills in English (German is a plus)
- Comfortable working with tools like Google Docs, Sheets, and Notion; experience with APIs or basic scripting (e.g. Python, Javascript) is a plus but not required
- Proactive and self-driven, you don't wait to be told what to do next
- Available for 16–20 hours per week, with flexibility around university commitments
What the job involves
- As a Working Student in AI Agent Architecture at Parloa, you will support our Professional Services team in building and improving AI-powered customer service agents
- You will work side by side with our Agent Architects, gaining hands-on experience with large language models (LLMs), conversational design, API integrations and real-world enterprise AI deployments
- This is not a passive role. From day one, you will contribute to live projects, help shape AI agent behavior, and be part of a team that is redefining how companies interact with their customers
- Support Agent Architects in the design and testing of AI agent workflows for enterprise customers across a range of industries
- Research and evaluate LLM prompting strategies, and assist in crafting and refining prompts that align AI agent behavior with customer requirements
- Support testing of voice agent behavior, including pronunciation adjustments and SSML markup, ensuring agents meet customer brand and language standards
- Get exposure to API-based system integrations, supporting Agent Architects in connecting customer backends, CRMs, and ticketing systems to deployed agents
- Help document best practices, how-to guides, and internal knowledge articles that the broader PS team can use and build on
- Assist with quality assurance: test conversational flows, identify edge cases, and flag issues in agent behavior before customer go-lives
- Analyze conversation logs and performance data to surface patterns and improvement areas for deployed agents
- Support the team in preparing customer-facing materials such as scoping documents, training content, and session summaries
- Stay up to date on developments in the LLM and conversational AI space and share relevant insights with the team
Application process
- Hiring Manager → Technical Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $568.1m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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