Account Manager, Recruitee

• This role requires a proactive, customer-focused approach and close collaboration with cross-functional teams
• Familiarity with sales and customer success tools and platforms(eg Hubspot CRM, Planhat)
• +4 years of experience in Account Management in SaaS
• Proven track record of consistent quota attainment
• Proven ability to run an organized and effective sales process, prioritizing tasks and managing the sales funnel
• A track record of managing portfolios, driving renewals, and achieving revenue goals
• Strong analytical, communication, and negotiation skills
• A proactive, collaborative attitude in fast-paced environments
• A team player attitude and a curiosity-driven mindset
• Top-notch presentation and interpersonal skills, with an ability to build relationships
• Competitive drive to grow your market while upholding a high level of integrity
• Native-level in German with strong English communication skills (company language is English)
• Experience in selling a suite or multi-product offering is a plus

Desirable

• As an Account Manager (AM), you will play a key role in driving Tellent’s growth by delivering value to clients and achieving ambitious revenue goals
• Your responsibilities will include upselling, cross-selling and negotiating renewals. Building strong client relationships will be essential to ensuring their needs are met while driving business expansion
• You will act as the primary liaison for identifying and capitalizing on commercial opportunities, directly contributing to Tellent’s Net Revenue Retention (NRR) objectives
• Your primary focus will be maximizing customer value within your portfolio, with potential additional impact on tech-touch customers
• You will drive revenue by identifying upsell opportunities and promoting higher-tier plans or additional products by Tellent
• A key part of your role will be guiding customers through the transition to updated pricing models, ensuring transparency and satisfaction
• Collaboration with the Customer Success Management (CSM) team will be crucial to strengthening customer relationships and unlocking commercial opportunities
• By driving initiatives that benefit both Tellent and its customers, you will contribute significantly to the company’s success
• The Account Management Team consists of 3 Account Managers. This role sits within our DACH sales team, covering the whole german speaking territory. Its mission is to develop the sales engine running and convert leads into long-term customers, aligning with Tellent’s commercial objectives
• During the first 3 months: You will focus on learning Tellent’s products, processes, pricing models, and customer needs. During onboarding, you will complete training in commercial strategies, shadow customer interactions, and begin supporting pricing renewals and cross-sell. By the end of this period, you will have a strong foundation in our systems, tools, and account management best practices
• Within 6 months: You will be independently managing your portfolio, driving upsells, cross-sells, and renewals. You’ll confidently navigate pricing migrations, uncover new opportunities, and ensure customer satisfaction by delivering value and fostering trust
• After 1 year: You will be a key contributor to Tellent’s growth, with a proven track record in revenue generation and client retention. Equipped with deep product knowledge and market insights, you will be ready to explore advanced responsibilities and personal development opportunities
• Manage your portfolio and parts of our tech-touch customers by driving upselling, cross-selling, pricing migrations, and renewals
• Identify and act on commercial opportunities from leads and proactive outreach
• Build strong relationships to ensure long-term client success and satisfaction
• Collaborate with CSMs and provide insights to improve Tellent’s offerings