Containers Cloud Support Engineer, Amazon

• To qualify for this role, you should have the following experience: Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment Orchestration Management Configuration Management Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools)
• 2 to 4 years of relevant experience One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS). Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang
• Understand the complete deployment lifecycle from design, build, test, deploy
• Experience with Kubernetes or containerization technologies
• Understanding of hypervisor/virtualization and containerization
• Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologie
• Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing
• Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
• Strong analysis and troubleshooting skills and experience
• Experience managing full application stacks from the OS up through custom applications. Exposure to Virtualization (Hyper-V, VMware, Xen)
• Good understanding of distributed computing environments
• Exposure to security concepts/best practices
• Knowledge of storage technologies
• Experience with Cloud services and Cloud deployments
• Experience in software development, or experience in technical support
• Experience troubleshooting and debugging technical systems

Desirable

• Amazon Web Services is the market leader and technology forerunner in the Cloud business
• As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications
• As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment
• Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading engineers around the world
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community
• Work on critical, highly complex customer problems that may span multiple AWS services
• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector
• The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success
• AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services
• Containers: includes all AWS services that supports containers' creation and orchestration services, such as Elastic Container Service and Elastic Kubernetes Service