Client Support Analyst, Canoe

• Client-centric; a genuine interest to deliver results for customers
• Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
• Analytical, data-driven self-starter that is detailed-oriented and resourceful
• Problem-solver who thrives in diving into details when required
• Technically Proficient; able to troubleshoot technical issues and relay technical information in a digestible manner
• Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future

Desirable

• As a Client Support Analyst, you’ll be working alongside the Client Support team to manage client inquiries and act as a point of contact for client requests
• In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team
• Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
• Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
• Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
• Respond to client inquiries in a consistent, concise and timely manner
• Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
• Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
• Facilitate enhanced client experience by contributing videos and articles to Canoe’s Help Center
• Conduct client trainings focused on foundational functionality and best practices