Technical Director, Nexxen

• The ideal candidate will have extensive experience in managing production environments, resolving technical issues, and leading teams to ensure high availability and performance of our systems
• Proficiency in programming languages such as Python, Java, or Node.js for developing automation scripts and tools
• Experience designing, deploying, and managing microservices architectures using containers and orchestration platforms like Kubernetes
• Knowledge of API management and integration using tools such as Apigee, AWS API Gateway, or Azure API Management
• Strong understanding of DevOps practices, including continuous integration, continuous delivery, and infrastructure as code
• Experience with version control systems like Git and collaborative development platforms like GitHub, GitLab, or Bitbucket
• Bachelor’s degree in engineering, Computer Science, or a related field
• 7+ years of experience in production support or a related technical field, with at least 3 years in a leadership role
• Proven record of accomplishment of managing and leading engineering teams in a production support environment
• Strong understanding of production support methodologies and best practices
• Proficiency in scripting and automation tools (e.g., Python, Shell scripting, Ansible)
• Experience with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana, Datadog)
• Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, CI/CD pipelines, Jenkins, GitLab CI)
• Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-native technologies
• Experience with microservices architecture and container orchestration
• Proficiency in version control systems and collaborative development workflows
• Excellent leadership and team-building skills
• Strong problem-solving and analytical abilities
• Exceptional communication and interpersonal skills
• Ability to work under pressure and handle multiple priorities simultaneously

Desirable

• Nexxen is seeking a highly skilled and motivated Engineering Leader for Production Support to oversee our production Platforms and Support teams
• This role is critical in maintaining the reliability and efficiency of our production operations and involves close collaboration with cross-functional teams
• Lead, mentor, and develop a high-performing production support engineering team
• Foster a collaborative and inclusive team culture, promoting continuous learning and professional growth
• Conduct regular performance evaluations, set goals, and provide feedback to team members
• Ensure the team is trained in the latest technologies and best practices relevant to production support
• Oversee the resolution of production issues, ensuring timely and effective problem-solving
• Establish and maintain robust incident management protocols, including root cause analysis and post-incident reviews
• Develop and implement monitoring and alerting systems to proactively identify and address potential issues
• Build and maintain Production status for all Platforms across the company
• Ensure 24/7 support coverage through on-call rotations and incident response planning
• Drive continuous improvement initiatives to enhance the efficiency and reliability of production systems
• Identify opportunities for automation to reduce manual interventions and improve response times
• Develop and enforce standard operating procedures (SOPs) for production support activities
• Collaborate with cross-functional teams, including development, QA, and operations, to ensure smooth deployment and operation of production systems
• Act as a liaison between production support and other departments, facilitating clear and effective communication
• Prepare and present regular reports on production support performance, issues, and resolutions to senior management
• Facilitate post-mortem meetings to discuss incidents and develop action plans to prevent recurrence
• Stay abreast of industry trends, emerging technologies, and best practices in production support and system reliability
• Lead the evaluation and integration of new tools and technologies to enhance production support capabilities
• Ensure compliance with security and regulatory requirements in all production support activities
• Design and implement scalable solutions to improve system reliability and performance
• Manage and optimize cloud infrastructure (e.g., AWS) to ensure scalability, reliability, and cost-effectiveness
• Implement cloud-native solutions and leverage services like Kubernetes, Docker, and serverless architectures
• Oversee the performance, availability, and security of production databases (e.g., SQL, NoSQL, PostgreSQL, MongoDB)
• Implement database backup, recovery, and failover strategies
• Use and manage monitoring tools (e.g., Prometheus, Grafana, Datadog) to ensure the health and performance of production systems
• Oversee the implementation and management of CI/CD pipelines (e.g., Jenkins, GitLab CI, Bamboo) to ensure efficient and reliable deployment processes
• Automate testing and deployment processes to reduce manual intervention and minimize downtime