Senior Client Success Director, Progyny
$155-170k
+ Bonus program + Company equity. Salary is applicable to NYC rates and may vary on further locations
More information about location
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$155-170k
+ Bonus program + Company equity. Salary is applicable to NYC rates and may vary on further locations
More information about location
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- 7+ years of experience successfully leading teams working with large, national market employer groups
- Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
- Ability to guide and coach Client Success managers as necessary to ensure their professional development and attainment of goals
- Proven track record to implement and assess performance management processes
- Excellent listening, critical thinking, and problem solving skills
- Excellent messaging, positioning and communication skills
- Project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
- Strong business and financial acumen; strong problem-solving, judgment and analytic skills
- Prior success in a fast-growing organization or managing through transformational change
What the job involves
- The Senior Director, Client Success – Large/National Market is a member of the Client Success leadership team in the Progyny organization for our national market employer clients
- This position will be responsible for leading the company’s large market Client Success team, delivering on client benchmarks and client retention goals, driving revenue goals from upsells with existing large market clients and managing key performance indicators to ensure annual goals are achieved
- Responsible for leading and managing the large market Client Success teams ensuring all KPIs are met with a focus on client retention and pipeline management for upsells
- Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy
- Representing company at client meetings and events to promote the company’s brand and build relationships with client base
- Must be able to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both employers and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs
- Help resolve member abrasions that are escalated to the Client Success Team; work closely with other senior leaders to identify the root of the escalation and the best path to resolve
- Implement improvements to account management business processes to ensure success with growth and scale
- Manage a staffing model and compensation approach to scale the team accordingly
- Identify professional development and training opportunities to grow and upskill direct reports
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has recently expanded its provider network to encompass reproductive urologists (RU), recognizing the significance of male-factor infertility which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. by fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionizing reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company HQ
Garment District, New York, NY
Leadership
Pete Anevski
(CEO, not founder)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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