Personal Assistant To Group Director Customer Service & Operations, Entain
+ Bonus
Sports betting and gaming entertainment provider
Job no longer available
Sports betting and gaming entertainment provider
1001+ employees
Job no longer available
+ Bonus
1001+ employees
Company mission
To lead the change in sports betting, gaming and interactive entertainment.
Role
Who you are
- Demonstrable experience as a Senior PA or EA in a fast-paced, senior-level environment
- Exceptional organisational and time-management skills, with the ability to manage multiple priorities and tight deadlines
- Strong written and verbal communication skills with high attention to detail
- Discreet and trustworthy with experience handling sensitive and confidential information
- Confident using Microsoft Office suite (Outlook, Teams, Word, PowerPoint, Excel); comfortable learning new systems
- Self-starter with a calm, flexible approach and a solution-focused mindset
- Stakeholder engagement: Builds effective working relationships
- Collaboration: Communicates effectively with a positive impact
- Builds capability: Invests in developing oneself
- Analytical thinking: Thinks critically, providing well-reasoned insights through a commercial lens
- Sets direction: Contributes to a clear direction for the business
- Agility: Quickly adapts and remains flexible while managing risks
- Drives performance: Continually raises the bar for oneself (and others)
- Acts with integrity: Takes ownership and does the right thing
- Delivers results: Plans for success and gets the job done
What the job involves
- We are seeking an exceptional and highly organised Personal Assistant to provide professional, proactive and confidential support to the Group Director of Customer Service & Operations
- This is a key role requiring someone with outstanding attention to detail, strong judgement and a proactive approach to managing priorities in a fast-paced environment
- You’ll go beyond the traditional scope of a PA role, playing a key part in supporting the wider leadership team and contributing to the smooth running of the Customer Services directorate
- This is a great opportunity for a confident, capable PA who thrives on variety and is comfortable juggling multiple responsibilities with professionalism and discretion
- Executive Support:
- Full diary management, ensuring optimal use of the Group Director’s time
- Proactive management of emails, correspondence, and meeting requests
- Organising travel, accommodation and logistics for internal and external meetings
- Managing expenses and invoices, supporting the set up and onboarding of new suppliers where needed
- Meeting Coordination:
- Preparing high-quality agendas, papers and minutes for leadership and board-level meetings
- Ensuring action points are tracked and followed up to completion
- Coordinating internal communications and cascading key information on behalf of the Director
- Project & Operational Support:
- Supporting key directorate projects, including administrative coordination and liaison with stakeholders
- Drafting and proofreading documents, presentations and reports
- Coordinating team events, away days, briefings and town halls
- Stakeholder Management:
- Acting as the first point of contact for internal and external stakeholders
- Building effective working relationships across departments to ensure smooth information flow
- Wider Business Support:
- Providing ad hoc support to other senior leaders within the directorate
- Supporting with onboarding of new team members and maintaining team records
- Taking ownership of specific operational tasks, such as system access, room bookings, and document storage
Salary benchmarks
Our take
Entain stands as a prominent global player in the sports betting and gaming industry, operating within the expansive realm of entertainment. Engaging in diverse facets of sports betting, gaming, and interactive entertainment, the company boasts ownership and management of a varied portfolio featuring renowned brands like Bwin, Coral, Foxy, and Ladbrokes.
At the core of its services, Entain facilitates sports betting, enabling users to wager on a multitude of sporting events. Additionally, the company offers an array of gaming services encompassing casino games, poker, and various interactive entertainment options. Leveraging advanced technological capabilities, Entain is uniquely positioned to deliver an unparalleled and sophisticated user experience.
The company's strategic prowess is evident through key partnerships, notably with MGM Resorts International, exemplifying its concerted efforts to establish a significant presence in the US market. Entain continues to navigate industry complexities, underpinned by its diverse brand portfolio, cutting-edge technology, and strategic collaborations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
48% female employees
Company
Company benefits
- Private medical insurance
- Pension Scheme
- Sharesave Scheme
- Paid subscription to the mental wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on you professional or personal development
Company values
- Do what’s right
- Go beyond
- Keep it Simple
- Win together
Company HQ
Stratford, London, UK
Articles
Leadership
Stella David
(CEO)Diversity, Equity & Inclusion at Entain
- Levelling the playing field. At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, the wider sports betting industry, and society beyond. Our purpose at Entain is to bring moments of excitement into people’s lives. But none of this would be possible without our people working at their best. To achieve that, we’re creating an environment where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate individual differences, and make sure everyone is supported, and empowered, to thrive.
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