Customer Success Operations Specialist, Descope
Office located in Los Altos, CA
Passwordless authentication startup
Be an early applicant
Passwordless authentication startup
21-100 employees
Be an early applicant
Office located in Los Altos, CA
21-100 employees
Company mission
To make customer identity an enabler for every app by helping developers “descope” authentication from their daily work.
Role
Who you are
- Analytical Skills: Ability to interpret data and generate meaningful insights
- Communication: Excellent written and verbal communication skills for effective customer and internal communication
- Problem-Solving: Identify and resolve issues impacting customer satisfaction
- Technical Proficiency: Knowledge of CRM systems and basic data analysis tools
- Empathy: Understand and address customer needs with a customer-centric approach
- Project Management: Manage and prioritize multiple projects with strong organizational skills
- Bachelor’s degree or relevant experience, with some technical experience
- 1-2 years of experience in customer success or related roles preferred
- Experience with data analysis tools (e.g., Excel, basic SQL) is advantageous
- Hubspot experience is nice to have
What the job involves
- Reports to: Business Operations Manager
- As a Customer Success Analyst, you will play a pivotal role in enhancing our customer relationships by driving successful implementations and ensuring that each customer achieves their desired outcomes with our solutions
- A Customer Success Analyst is responsible for ensuring that customers are satisfied with Descope’s products or services
- You will be successful by analyzing our customer data, identifying trends, and providing insights to improve the customer experience
- This is a critical role within the Customer Success team that focuses on ensuring customers achieve their desired outcomes while using a product or service
- This role involves analyzing customer data, monitoring customer health, interacting with customers, and providing insights that help drive customer retention and growth
- Data Analysis: Analyze customer usage data to identify trends and insights, helping to predict behavior and enhance customer satisfaction
- Customer Health Monitoring: Track customer engagement metrics and health scores to proactively manage and address account health
- Insight Reporting: Compile data into reports for the Customer Success and management teams to inform strategic decisions
- Cross-Functional Collaboration: Work across departments such as Sales, Marketing, and Product Development to share insights and align strategies
- Customer Engagement: Directly interact with customers to gather feedback, perform business reviews, and refine the customer experience
- Churn Analysis: Investigate and analyze reasons for customer churn, developing strategies to prevent future losses
Our take
Descope offers an authentication and user management platform that enables developers to add passwordless authentication and user management capabilities to their B2C and B2B apps.
Whilst the importance of good security is obvious, passwords have begun to represent one of the worst parts of the user experience. Whether that be the time it ends up occupying, or recent accounts of some of the largest online free password managers experiencing hacking and security issues. Descope, therefore, offers an alternative option and takes charge of authentication so app developers can instead focus on business-critical tasks.
Whilst capital is currently harder to come by for some start-ups, Descope recently announced seed funding that is to be used to grow its product capabilities, invest in research and support open source initiatives around authentication, authorization and user management.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Feb 2023
$53m
SEED
Total funding: $53m
Company values
- Build in public
- Ship fast and slow
- Every maker matters
- Embrace the espresso
Company HQ
North Los Altos, Los Altos, CA
Articles
Leadership
Slavik Markovich
(CEO)Previously founded and acted as CEO for Demisto before serving as Senior Vice President of Demisto under Palo Alto Networks. Experience as Vice President and CTO for McAfee.
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