Software Engineer, Orb
Customer Experience
$142.5-231k
+ Stock Options
Purpose-built platform for flexible pricing models
Open for applications
Purpose-built platform for flexible pricing models
21-100 employees
Open for applications
$142.5-231k
+ Stock Options
21-100 employees
Company mission
To provide every business with the infrastructure to unlock their revenue.
Role
Who you are
- This role is ideal for someone who enjoys solving open-ended problems, moving fluidly between code and customer conversations, and being on the front lines of product feedback and iteration
- 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment
- Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect
- Comfortable diving into complex technical problems and turning ambiguous needs into working solutions
- Strong written and verbal communicator, able to clearly explain technical concepts to various audiences
- Empathetic and user-focused—you care about building intuitive products that solve real problems
- Versatile across the stack and eager to work with new technologies and domains
- Motivated by impact and excited to see your work directly help customers succeed
What the job involves
- This is a unique opportunity for an engineer who loves building product and working directly with customers
- You’ll alternate between shipping production-ready features and partnering with customers to help them integrate, launch, and succeed with Orb
- You’ll collaborate closely with Customer Success to understand each customer’s goals, guide them through technical setup, and unblock any implementation challenges
- Along the way, you’ll write custom logic or tooling to meet customer needs, and then work with the broader Engineering organization to turn those insights into scalable product improvements
- Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows
- Build custom integrations or tooling to help customers succeed, then generalize those into core product features
- Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights
- Contribute across the stack to deliver high-quality product features and improve internal tooling
- Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience
- Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling
Our take
Orb founders Morales and Grover worked together as engineering leaders at Asana for five years, and during their time at the company they witnessed a plethora of changes to pricing and packing. The major changes were a burden not only for the financing team, but for the engineers themselves.
Realizing they wanted more flexibility over how software-as-a-service (SaaS) products are billed and monetized, the pair developed Orb. It's a cloud-based software platform helping businesses create and manage pricing models, with a specific focus on helping businesses that are seeking flexible pricing options for their customers, such as subscription-based services or pay-as-you-go models.
Orb is backed by a number of investment organizations as well as founders and executives at the forefront of enterprise software. It expanded its team in 2023 and is now well-equipped to fulfil its vision of leveraging software so companies can be at their most effective.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$25m
SERIES B
Mar 2023
$14m
SERIES A
Total funding: $44m
Company benefits
- Medical insurance - 100% coverage for you and dependents
- Dental, vision, and life insurance
- Unlimited PTO, with 15 days minimum encouraged
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
Company HQ
SoMa, San Francisco, CA
Leadership
Alvaro Morales
(CEO)Previously a Software Engineer and Engineering Manager at Asana. Graduated from the Massachusetts Institute of Technology with a Master in Computer Science.
Kshitij Grover
(CTO)Began their career as a Software Engineer Intern at Apple and Facebook before becoming a Software Engineer at Asana.
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