Senior Program Manager, Pure Storage
Lifecycle Services Center of Excellence
$146-273k
5 days a week in office
Data storage company
Be an early applicant
Data storage company
1001+ employees
Be an early applicant
$146-273k
5 days a week in office
1001+ employees
Company mission
To redefine the storage experience and empower innovators by simplifying how people consume and interact with data.
Role
Who you are
- 8+ years of experience in program management, customer success, services operations, or lifecycle management in a B2B technology company
- Experience leading large cross-functional programs or organizational initiatives
- A strong understanding of enterprise customer lifecycles and service delivery models
- Expertise in Lifecycle Strategy: Deep understanding of B2B enterprise customer lifecycles and experience designing service delivery models or Centers of Excellence that drive measurable retention
- Strategic Program Leadership: Proven ability to lead large-scale, cross-functional organizational transformations and move fluidly between high-level strategy and operational execution
- Framework & Playbook Design: Skill in synthesizing ambiguous requirements into structured frameworks, operational playbooks, and clear governance rhythms that scale across global regions
- Stakeholder Influence: Exceptional communication skills with a track record of building alignment among executive leadership and diverse functional teams (Sales, Product, Services)
What the job involves
- We are building a Lifecycle Services Center of Excellence that will redefine how Everpure delivers value to enterprise customers. This new capability will create and operationalize a single lifecycle model designed to ensure customers adopt, operate, and continuously expand their use of our technology platform
- We are looking for a Senior Program Manager who can build this capability from the ground up. This role is part strategist, operator, and builder. You will design the lifecycle services model, create the frameworks and playbooks that power it, and drive adoption across services, sales, and product teams
- Your work will shape how we support customers throughout their lifecycle and will directly influence customer retention, expansion, and long-term revenue durability
- Architect the CoE Framework: Lead the ground-up creation of the Lifecycle Services operating model, establishing the standardized methodologies, governance structures, and delivery playbooks used globally
- Operationalize the Customer Experience: Design end-to-end engagement journeys—from onboarding and deployment to proactive optimization—ensuring customers achieve measurable business outcomes at every stage
- Drive Cross-Functional Transformation: Align global leaders in Technical Services, Enablement, and Digital Technology around a unified lifecycle vision, driving the adoption of new programs across all customer-facing teams
- Measure Strategic Impact: Establish and monitor KPIs focused on time-to-value, customer health signals, and expansion impact, providing executive leadership with visibility into how lifecycle services drive performance
- Scale Global Programs: Translate complex business strategies into actionable, repeatable programs including customer health risk models and executive success planning processes
Application process
- There is no application deadline and we accept applications on an ongoing basis until the job is filled
Our take
Named one of the top 50 Hottest Edge Hardware, Software, and Services Companies of 2022, Pure Storage is a data storage company that helps tech and software businesses leverage the continuous innovations of AI and machine learning through its storage solutions. From Roblox to NASA, many of Pure Storage’s customers are leaders in their fields.
After seeing rapid revenue growth in the early 2010s despite overall losses, Pure Storage’s 2015 IPO benefitted the company over the next half-decade, spreading losses with public trade. The risk especially paid off when many companies migrated to cloud services in the 2020s.
As data centers flew into the crosshairs of sustainable energy efforts, Pure Storage has remained on the right side of publicity through its Evergreen // One portfolio, a flexible consumption-based storage model for providers. In January 2023, Pure Storage reported continued subscription growth for this model and should continue on track as its hefty and influential client list evolves to meet sustainability goals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$225m
SERIES F
Aug 2013
$150m
SERIES E
Total funding: $474.9m
Company HQ
Santa Clara, CA
Leadership
John Colgrove
(CTO)Previously EIR at Sutter Hill Ventures, Fellow at Symantec Software, and Engineer at Amdahl.
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