Site Reliability Engineer, ServiceTitan
$113-162k
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$113-162k
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Experience in managing cloud infrastructure in Azure & AWS
- Experience maintaining services in Kubernetes environments. Specifically, experience in Azure AKS is a big plus
- 1+ years of experience in programming in Python, PowerShell & Bash. Experience in .NET is a big plus
- Be able to craft beautiful infrastructure as code solutions. Having Terraform experience is a big plus
- Experience designing CI/CD patterns for application delivery using multiple solutions/tools such as Jenkins, Teamcity, etc
- Experience with monitoring tools such as Data Dog, Prometheus & Graphana. Configuring these in the Kubernetes environment is a big plus
- Experience with logging tools such as ELK stack, Loki, etc. Configuring these in the Kubernetes environment is a big plus
- Configuration tools such as Ansible are a big plus
- Experience in setting up & troubleshooting databases such as MS SQL Server & Postgres, in both windows & Linux environments
- Experience with Linux command line. Linux system administration is a plus
- Demonstrated ability to debug code and troubleshoot outages
- Full-stack troubleshooting skills across all software layers are a big plus
- Superb communication skills, both written and verbal
- Passion for solving complex infrastructure challenges
- A highly motivated, smart, independent person who thrives in a fast-paced innovative environment
What the job involves
- Design, develop, and deliver the necessary software engineering solutions to manage Azure cloud environments to minimize failed customer interactions
- Own reliability, availability, and performance of ServiceTitan’s SaaS
- Participate in on call rotation
- Proactively monitor, measure, and improve all areas of infrastructure and operations
- Increase efficiencies through automation, service delivery, and process improvements
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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