Associate Solution Deployment Manager, Docebo

• Problem-Solving Prowess: You have a natural inclination to resolve customer hurdles and an obsession with making your clients successful
• Proven Track Record: You bring 2+ years of experience in IT service implementation, technical consulting, or project management
• Project Mastery: You possess a deep understanding of consulting processes, the software implementation lifecycle, and core project management principles
• Technical Fluency: You have general knowledge of programming languages, REST Webservices, and ETL (Extract Load and Transform) data migration
• Linguistic Versatility: You are fluent in English (written and spoken) and ready to support a global, diverse client base
• Collaborative Spirit: You thrive in high-energy environments and have experience working with Support, QA, and Product teams to crush customer issues
• Growth Mindset: You have a BA/BS degree (or equivalent experience) and a fierce desire to become a Docebo product expert

Desirable

• As an Associate Solution Deployment Manager, you are the architect of the first impression, ensuring our SMB customers transition seamlessly from "new user" to "platform power-user."
• You’ll bridge the gap between complex business needs and technical solutions, serving as the strategic guide that turns Docebo’s potential into a tangible superpower for teams around the globe
• This isn't just about managing a checklist; it's about driving high-impact transformations and ensuring every learner's journey starts with a win
• Champion the Journey: You'll manage multiple concurrent projects for customers across different countries, ensuring every onboarding experience is world-class
• Define the Win: Partner with customers to identify and document key Success Criteria that will serve as the North Star for the duration of the engagement
• Master the Map: Develop and monitor comprehensive implementation schedules, including functional, customization, and technical integration projects to meet client objectives
• Bridge the Gaps: Facilitate and configure functional/technical specifications that align perfectly with a client’s unique enhancement and integration requirements
• Guard the Goal: Proactively prevent, identify, and communicate project risks both internally and externally to keep implementations on track
• Drive Alignment: Document and share project activities across Customer Success departments to ensure a seamless, continuous experience for our clients
• Optimize the Engine: Ensure all projects stay within utilization and budget targets while maintaining impeccable project documentation