Enterprise Sales Manager, Assembled

$260-300k

OTE

$130-150k

BASE

+ Stock options

Senior and Expert level

San Francisco Bay Area

More information about location

2 days a week in office

Customer support workforce management platform

Job no longer available

Customer support workforce management platform

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Job no longer available

$260-300k

OTE

$130-150k

BASE

+ Stock options

Senior and Expert level

San Francisco Bay Area

More information about location

2 days a week in office

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Company mission

To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

Job

Company

Role

Who you are

Based in San Francisco
8+ years of experience, with 3+ years building and managing high-performing SaaS sales teams
Deep understanding of the enterprise sales cycle and experienced in selling to enterprise level accounts
A strong track record of recruiting, retaining, and developing top sellers
Data-driven mindset with experience using sales metrics to drive decision-making and performance improvements
Proven track record of success in achieving and exceeding sales targets, with a history of closing large, complex deals
Previous experience selling into Customer Support is preferred but not required

What the job involves

As an Enterprise Sales Manager, you’ll spearhead the development and execution of our enterprise sales strategy, leading an initial team of four enterprise Account Executives as we continue to expand our footprint upmarket
Develop and execute a strategic plan to achieve and exceed sales targets
Lead, mentor, and scale a high-performing team of enterprise Account Executives, fostering a collaborative and results-driven culture
Identify and capitalize on new market opportunities, driving Assembled’s continued expansion in the enterprise segment
Work closely with cross-functional teams (Marketing, Customer Success, Product) to align sales strategies with company objectives and ensure seamless execution
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking
Bring creative solutions to complex challenges, iterating on our sales process as we grow and scale

Our take

Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.

Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

11% employee growth in 12 months

Glassdoor (3.5)

Company

Employee endorsements

Career progression

"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."

Browse all endorsements

Funding (last 2 of 3 rounds)

May 2022

$51m

SERIES B

Mar 2021

$16.6m

SERIES A

Total funding: $70.7m

Company benefits

Equity package
Insurance coverage
401k
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Company values

Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.

Company HQ

Mission District, San Francisco, CA

Articles

What is workforce optimization?

A Series B announcement, and a thank you

A New Frontier: Introducing our Email Backlog Forecast

Assembled, an operating system for support teams, raises $16.6M

Customer support management platform Assembled lands $51M

Leadership

Ryan Wang

(CEO & Co-Founder)

Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.

John Wang

(CTO & Co-Founder)

Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.

Brian Sze

(Co-Founder)

A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.

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