Head of Customer Success, PlaytestCloud

• If you thrive in a hands-on, collaborative environment and love empowering teams to make an impact, this is your chance to help shape the future of playtesting
• 3–5 years of experience leading or managing Customer Success teams within a B2B SaaS environment, ideally in a high-touch, global context
• Proven success with large-scale enterprise renewals and contracts of $500K+, alongside experience supporting SMB customers
• Skilled in building and optimizing post sales processes, including onboarding, retention, and upsell strategies that drive NRR growth
• Comfortable operating in a lean, fast-moving organization; ideally based in Berlin, but open to candidates across Europe
• You’ll be a great fit for our team if you:
• Feel rewarded when your work is recognized and love creating a winning experience for your teammates
• Align yourself with our brand and values, and bring them into play every day
• Build great experiences and are excited to go above and beyond expectations
• Find solutions, test new ideas and challenge the status quo
• Respect and enjoy teaming up with people from all backgrounds, nations, ethnicities, and cultures
• Constantly look for ways to improve and turn challenges into better experiences
• Are fluent in English (bonus points if you bring another language to the party)

Desirable

• We’re looking for a passionate and strategic Head of Customer Success (f/m/d) to lead our amazing CS team at PlaytestCloud
• You’ll be at the heart of how game studios around the world experience our platform, guiding them from first onboarding through long-term success and growth
• As the voice of our customers, you’ll shape how we deliver value, build scalable processes, and drive exceptional retention and expansion results
• This is a 1-year fixed-term position to cover a parental leave but if things go well, we’d love for this role to evolve into a permanent opportunity as we continue growing our Customer Success function
• Lead and scale PlaytestCloud’s Customer Success team, overseeing a team of 4 and driving long-term client retention and growth
• Own the full customer journey, from onboarding to renewals, ensuring a seamless handover from Sales and exceptional client experience
• Act as a strategic partner to the CRO, influencing customer-centric growth strategies and improving Net Revenue Retention (NRR)
• Develop frameworks and playbooks for enterprise and SMB customer engagement, balancing operational excellence with hands-on leadership
• Thrive in a collaborative, entrepreneurial environment within a 45-person company that values initiative, adaptability, and bias to action