Customer Success Engineer, Postman
East
$150-200k
+ Equity Package
More information about location
3+ days a week in office
Collaboration platform for API development
Job no longer available
Collaboration platform for API development
1001+ employees
Job no longer available
$150-200k
+ Equity Package
More information about location
3+ days a week in office
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- Success in this role requires a blend of technical expertise, systems thinking, and the ability to translate complex business objectives into actionable implementation steps
- You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”
- Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager… the title doesn't matter as much as the hands-on technical work that solves real problems for customers
- Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
- Deep understanding of APIs, developer workflows, and modern DevOps practices
- Proven ability to scope ambiguous problems and deliver working solutions quickly
- Experience building technical collateral that scales - scripts, templates, automation tools
- Comfort engaging both individual developers and enterprise architects
- You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines
- Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do in planning meetings
What the job involves
- We're building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale
- You will partner closely with Customer Success Managers and own the “How” of technical solutioning
- This is a consultative role that requires both depth and versatility
- This is no support role; you'll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base
- As a CSE, you consult on the technical implementation path
- When a customer needs to get from point A to point B, you figure out how to make it happen - whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn't quite fit
- A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers
- We don’t believe in reinventing the wheel each time
- Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges
- However, your role isn’t just to fix individual problems – your goal is to identify patterns and build solutions that prevent those problems from happening again
- When you solve for one customer, you're solving for hundreds
- Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality
- This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production
- No theoretical solutions – everything needs to be battle-tested and deployable
- Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers
- Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions
- Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company HQ
Financial District, San Francisco, CA
Leadership
Abhinav Asthana
(Founder & CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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