Customer Support Specialist, Brandwatch

German Speaker, Maternity Cover

Salary not provided

Entry, Junior and Mid level

Remote from UK

Digital consumer intelligence company

Be an early applicant

Digital consumer intelligence company

1001+ employees

B2BEnterpriseMarketingAnalyticsMarket researchBusiness Intelligence

Be an early applicant

Salary not provided

Entry, Junior and Mid level

Remote from UK

1001+ employees

B2BEnterpriseMarketingAnalyticsMarket researchBusiness Intelligence

Company mission

To build a new kind of enterprise intelligence that helps marketers find smart, fast, insightful answers at scale and at speed.

Job

Company

Role

Who you are

Around 1+ year of experience in a customer support or similar role (or equivalent experience)
Fluent in German and comfortable supporting customers in both German and English
Strong communication skills, both written and verbal
Ability to follow processes and work in a structured environment
Good attention to detail when handling customer information
Able to manage tasks and prioritise effectively within set timelines
A proactive and customer-focused mindset

What the job involves

We’re looking for a German-speaking Customer Support Specialist to join the team and provide high-quality support to our customers. In this role, you’ll handle customer queries and support requests, troubleshoot issues, and ensure timely, accurate resolutions
You’ll work across different communication channels, keep track of customer interactions, and collaborate with internal teams when needed. It’s a great opportunity for someone who enjoys problem-solving, working in a structured environment, and delivering a strong customer experience
Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response times
Log, categorise, and manage customer interactions using internal systems
Investigate and replicate reported issues where possible, documenting findings clearly
Escalate cases to the relevant internal teams based on impact and urgency
Keep customers updated on progress, next steps, and resolutions
Stay up to date with product features, updates, and known issues
Contribute to internal knowledge bases by identifying gaps or improvements
Manage workload effectively to meet service level expectations
Handle customer data in line with privacy and security guidelines
Support the team with additional tasks as needed

Our take

Brandwatch's subscription-based social intelligence service boasts thousands of clients, including Unilever, Whirlpool, British Airways, Walmart and Dell.

The company has pivoted from its initial mission of improving marketers' ROI with social listening to a more ambitious one: 'building a new kind of intelligence'. The pivot comes after its merger with former main rival, Crimson Hexagon and its acquisition by PR and media software company Cision.

The company is positioning itself to help big brands use social data, among many other types, to make deep-acting business decisions. This is opening up an even larger market for its services, with two-thirds of the Forbes 100 companies as clients.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

2% employee growth in 12 months

Glassdoor (2.9)

Company

Funding (last 2 of 7 rounds)

Oct 2015

$33m

SERIES C

May 2014

$22m

SERIES B

Total funding: $64.4m

Company benefits

Medical, dental, vision
Life & disability insurance
401(k) with company match
Laptop
PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
Casual work environment with amazing co-workers
Monthly company events/bonding
PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
Casual work environment with amazing co-workers

Company HQ

Brighton, Brighton and Hove, UK

Leadership

Cali Tran

(President & CEO)

Previously worked as the company's CCO before becoming CEO. Current CEO of Cision. Former President & CBO of Centerfield, and was President & CEO of Valassis.

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