Site Reliability Engineer, Modus Create
Digital product engineering partner for forward-thinking businesses
Be an early applicant
Digital product engineering partner for forward-thinking businesses
201-500 employees
Be an early applicant
201-500 employees
Company mission
To partner with companies building for tomorrow and leading in the digital age.
Role
Who you are
- 6+ years hands-on experience in SRE, DevOps, or Platform Engineering at scale
- Strong proficiency in one cloud platform: Deep AWS expertise (ALB, ECS/Fargate, RDS Aurora, Lambda, IAM)
- Production Python backend engineering experience; comfortable debugging and optimizing Python services in containers and Lambdas
- Experience building or bootstrapping SRE programs from scratch
- Hands-on experience with incident response, on-call rotations, postmortems, and SLOs
- Deep experience designing and implementing observability (metrics, logging, tracing, alerting)
- Solid understanding of containerization (Kubernetes, Docker) and deployment automation
- Experience writing and maintaining infrastructure-as-code (Terraform, CloudFormation, Pulumi, etc.)
- Hands-on experience with CI/CD pipelines and deployment strategies
- Ability to troubleshoot distributed systems and production issues with debugging complex failures
- Clear communication skills and the ability to explain reliability trade-offs to stakeholders
- Scripting proficiency (Python, Bash, Go); Linux/Unix administration fundamentals
- Version control (Git), collaboration workflows, and infrastructure automation patterns
- Experience designing or operating internal developer platforms
- Familiarity with chaos engineering, resilience testing, or failure scenario planning
- Cloud security and compliance experience (audit readiness, security hardening)
- Experience with AI infrastructure, LLM serving, or agentic system operations
- Mentoring junior engineers or leading technical design discussions
- Cost optimization and cloud FinOps practices
- Experience with AI-generated incident reports and validation workflows
- Python performance tuning and backend optimization
- Building SRE programs in high-growth or fast-scaling environments
What the job involves
- We are seeking an experienced Site Reliability Engineer to build reliable, observable systems that enable client teams to operate with confidence at scale
- You'll work embedded within cross-functional teams—partnering with developers, platform engineers, and operations teams—to reduce toil, improve system reliability, and prevent incidents before they impact users
- As a Senior Site Reliability Engineer, you take ownership of system reliability across our full backend stack—from AWS infrastructure (ALB, ECS/Fargate, Aurora) to Python services
- You design and maintain observability systems, define SLAs and error budgets, build incident response processes, and drive improvements in uptime and performance
- You'll participate in 24/7 P0 on-call rotations with a 10-minute acknowledgment SLA, lead incident investigations and postmortems, and help teams shift from reactive firefighting to proactive reliability engineering
- You'll also mentor and onboard additional SRE engineers as the team scales from 4 to 8-12 over the coming months
- The Site Reliability Engineer will work shoulder-to-shoulder with cross-functional teams to ensure systems remain resilient, scalable, and observable across client environments
- You'll also have opportunities to advise leadership on reliability strategy and help shape how organizations approach operational excellence
- Design observability systems (metrics, logging, tracing) and define SLOs, error budgets, and monitoring strategies aligned with business needs
- Own 24/7 P0 on-call rotation with 10-minute acknowledgment SLA; validate and escalate AI-generated incident reports to platform teams
- Establish reliability standards and SLA targets for backend services
- Mentor and onboard additional SRE engineers as team scales to 8-12
- Participate in incident response, troubleshooting, root-cause analysis, and postmortems
- Implement reliability improvements, capacity planning, and performance optimization
- Build self-healing automation and toil-reduction initiatives to minimize manual operational work
- Collaborate with teams to integrate reliability and observability into delivery
- Support modern workloads including AI applications and services; understand their operational and reliability requirements
- Create runbooks, architecture documentation, and troubleshooting guides to enable independence
- Review infrastructure changes and contribute to reliability standards and consistency
- Actively tune systems for latency, throughput, and resource efficiency based on observability data
- Availability for regular working sessions and discovery workshops with client teams
- Ability to work independently while collaborating with client & Modus leaders
- Overlap with client business hours daily is expected
- Reliable high-speed internet is a must
- Documenting solutions, sharing learnings with the team, contributing to internal wikis and runbooks
- Pair program and collaborate on complex reliability and operational problems
- Welcome code and architecture reviews; seek input on reliability designs
- Ability to coordinate with security, platform, and development teams on reliability and operations
- You’ll Love
- Learn from every incident and continuously improve systems
- Solve challenging reliability, observability, and operational problems
- Work with modern cloud platforms, Kubernetes, infrastructure-as-code, and observability
- Make a direct impact on system uptime, performance, and operational efficiency
- Collaborate with great teams and help shape enterprise reliability and SRE best practices
- Support teams operating AI applications and services reliably and safely at scale
- By joining our team, you'll be part of a winning squad that plays to each other's strengths and celebrates every success together
Our take
Modus Create is a digital transformation firm that delivers digital strategy, product development, platform modernization and digital operations services. Essentially, it works with clients to assess and improve their digital transformation roadmaps so they can better optimize operations and enhance revenue.
The company's comprehensive suite of services includes but is not limited to security auditing, agile product development, cloud migration and business process automation. This all-in-one approach is attractive to enterprise clients and enables Modus Create to serve the likes of Toyota, Sephora and Adidas.
With an established presence in the space, its expected that Modus Create will continue its path of success for the foreseeable future. It has earned a number of industry accolades, and so far proved its staying power as a trusted transformation partner.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Hunter Mill District, Reston, VA
Leadership
Sharon Lynch
(CEO)Prior to joining Modus Create in 2025, Sharon spent nearly 12 years at Slalom as a GM of Slalom Build North America. She was also a Manager at Accenture for nearly 8 years.
Benjamin Robin
(COO & CFO)Prior to joining Modus Create in 2022, Benjamin spent 7 years at Tweag as CFO and GM. He also served as the Head of Finance, Tax & Administration at EDP Renewables France & Belgium, and as a Finance & Accounting Manager at Salt Mobile.
Kevin McClelland
(CGO)Alongside Modus Create, Kevin is a Visiting Lecturer of Marketing/Management at the University of Washington. Previously, he spent nearly 12 years at Slalom, holding various roles, including Executive Lead of Slalom AI.
Jon Allegre
(CCO)Prior to joining Modus Create in 20245, Jon spent nearly 15 years at Slalom. He joined Slalom in 2010 as a Practice Area Director before moving into the Role of Managing Director in 2019, a role he held until leaving the company in 2025.
Share this job
View 3 more jobs at Modus Create