Solutions Engineer, Trustpilot
$79.9-93k
Plus a competitive commission structure
Consumer review website
Job no longer available
Consumer review website
1001+ employees
Job no longer available
$79.9-93k
Plus a competitive commission structure
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Proven experience in a technical customer-facing role, such as Sales Engineering, Technical Support, or Implementation
- Proficiency in web technologies, including APIs, JavaScript, and standard SaaS integration methods
- Strong ability to explain technical features in a way that non-technical stakeholders can easily understand
- Ability to manage technical tasks across several active sales opportunities at once
- Comfortable working in a fast-paced environment alongside Sales and Customer Success colleagues
What the job involves
- As a Solutions Engineer, you are the technical specialist supporting the New Business and Account Management teams
- Your goal is to help customers understand the practical value of Trustpilot’s platform
- You are responsible for executing technical demonstrations, validating product fit, and ensuring that prospects have the technical confidence to convert
- You bridge the gap between technical features and customer requirements to drive consistent commercial results
- Technical Discovery: Support Account Executives in uncovering customer needs and existing system environments
- Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI
- Solution Delivery: Configure and present standard solutions that address specific customer pain points and business goals
- Proof-of-Concepts: Manage pilot programs to validate functional requirements and technical impact before signing
- Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers
- Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover
- Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements
- Feedback Loop: Capture recurring customer feedback and insights to inform product
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.1m
LATE VC
Total funding: $179m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
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