BizOps Process Engineer, Mastercard

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
• Strong project management skills
• Experience working with external customers and presenting delivery requirements
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team
• ITIL/ITSM certification or equivalent work experience
• Industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef
• Client-server relationships
• Network concepts (Layer 1 to Layer 3)
• Load balancers and application firewalls
• Operating System navigation
• Logging and monitoring methods, standards, and tools
• High availability and business continuity planning
• Knowledge of emerging technologies, various platforms, tools and products and their respective applications
• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions

Desirable

• The Service Operations Tools Biz Ops team is seeking a Business Operations Site Reliability Engineer (SRE) Consultant
• The role of Business Operations Organization is to be the production readiness steward for Mastercard products
• We a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy
• We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products
• We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products
• This is also applicable to external, technical vendors seeking to business with or on behalf of Mastercard
• The same run ownership and resiliency by design principles apply to approved vendors
• This role is responsible for working with our vendors and internal Mastercard teams to ensure the same business operations maturity practices are present when services are being delivered by 3rd party vendors
• This role will also partner closely with risk management teams during the review and approval of 3rd party vendors
• The Service Operations Tools (SOT) Biz Ops is responsible for the tools that allow Site Reliability Engineers within Mastercard to perform their job
• Through different ITSM tools and practices, SOT provides the framework for which Mastercard engineers maintain their products
• Team Specific Skills:
• Serve as the primary vendor consultant for the overall application health, performance, and capacity of new product delivery
• Evaluate vendors, programs, and services before they go live through activities such as system design consulting, capacity planning and peer reviews
• Partner with the vendor and product teams of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment
• >Serve as the primary vendor consultant responsible for ensuring application scalability, performance, and resilience has been properly planned
• >Review vendor incident response plans to ensure they are in alignment with Mastercard’s BizOps practices. Including incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover
• Review vendor SLAs to ensure KPIs are properly captured and reported to Mastercard
• Analyze ITSM activities of vendors and provide feedback loop to risk management and program teams regarding operational gaps or resiliency concerns