BizOps Process Engineer, Mastercard

Salary not provided
Groovy
Jenkins
Chef
Maven
Git
Senior and Expert level
Dublin
Mastercard

Global payments technology company

Open for applications

Mastercard

Global payments technology company

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Open for applications

Salary not provided
Groovy
Jenkins
Chef
Maven
Git
Senior and Expert level
Dublin

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Company mission

To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Role

Who you are

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
  • Strong project management skills
  • Experience working with external customers and presenting delivery requirements
  • Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team
  • ITIL/ITSM certification or equivalent work experience
  • Industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef
  • Client-server relationships
  • Network concepts (Layer 1 to Layer 3)
  • Load balancers and application firewalls
  • Operating System navigation
  • Logging and monitoring methods, standards, and tools
  • High availability and business continuity planning
  • Knowledge of emerging technologies, various platforms, tools and products and their respective applications
  • Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions

Desirable

  • Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must
  • Experience in a SRE role or related field
  • Background on cloud native tooling and orchestration technologies
  • Experience in production support environments and ITIL processes

What the job involves

  • The Service Operations Tools Biz Ops team is seeking a Business Operations Site Reliability Engineer (SRE) Consultant
  • The role of Business Operations Organization is to be the production readiness steward for Mastercard products
  • We a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy
  • We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products
  • We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products
  • This is also applicable to external, technical vendors seeking to business with or on behalf of Mastercard
  • The same run ownership and resiliency by design principles apply to approved vendors
  • This role is responsible for working with our vendors and internal Mastercard teams to ensure the same business operations maturity practices are present when services are being delivered by 3rd party vendors
  • This role will also partner closely with risk management teams during the review and approval of 3rd party vendors
  • The Service Operations Tools (SOT) Biz Ops is responsible for the tools that allow Site Reliability Engineers within Mastercard to perform their job
  • Through different ITSM tools and practices, SOT provides the framework for which Mastercard engineers maintain their products
  • Team Specific Skills:
  • Serve as the primary vendor consultant for the overall application health, performance, and capacity of new product delivery
  • Evaluate vendors, programs, and services before they go live through activities such as system design consulting, capacity planning and peer reviews
  • Partner with the vendor and product teams of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment
  • >Serve as the primary vendor consultant responsible for ensuring application scalability, performance, and resilience has been properly planned
  • >Review vendor incident response plans to ensure they are in alignment with Mastercard’s BizOps practices. Including incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover
  • Review vendor SLAs to ensure KPIs are properly captured and reported to Mastercard
  • Analyze ITSM activities of vendors and provide feedback loop to risk management and program teams regarding operational gaps or resiliency concerns

Our take

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.

As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.

The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Insights

Some candidates hear
back within 2 weeks

21% employee growth in 12 months

Company

Company benefits

  • Gym membership
  • Share purchase options
  • Extra holiday purchase optional
  • Work from home opportunities
  • Health insurance

Company values

  • Trust - integrity, respect, openness
  • Agility - urgency and value through innovation
  • Partnership - working as one team for the benefit of all
  • Initiative - taking bold and thoughtful actions

Company HQ

Purchase, Harrison, NY

Leadership

Michael Miebach

(CEO, not founder)

Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.


People progressing

Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.

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