Manager of Provider Onboarding, Headway
B2C
$160-190k
OTE
+ Equity. OTE range varies based on geographic location
More information about location
Therapist-by-insurance marketplace
Be an early applicant
Therapist-by-insurance marketplace
1001+ employees
Be an early applicant
$160-190k
OTE
+ Equity. OTE range varies based on geographic location
More information about location
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- You have worked at a consulting firm or in customer onboarding at a high-growth start-up
- You have 7+ years of work experience and 2+ years of experience managing people
- You are a master at digging into data, defining and running towards clear goals & bringing your team along the way
- You naturally break down complex, unfamiliar problems into well-defined, digestible workstreams
- You thrive in a fast-paced, dynamic environment and manage multiple competing initiatives effectively
- You have proven experience working directly with product teams to build and implement new features
What the job involves
- Headway is scaling our customer onboarding approach and we’re hiring a Manager of Provider Onboarding
- Reporting to our Head of Provider Revenue & Retention, you’ll work across product, sales, marketing and operations to define time-to-value for our customers
- As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially
- We’re seeking an operator to grow and shape the critical function responsible for the onboarding motion. This is a unique opportunity that will place you in the driver’s seat to impact the growth and retention of our customers
- Define the “onboarding” and time-to-value period through enabling customers to adopt Headway as early on as possible
- Oversee the handoff between the onboarding team and sales, lifecycle marketing and other customer success teams
- Employ a rapid experimentation approach to quickly validate hypotheses to inform the onboarding motion (self-service tools vs human intervention)
- Focus on translating any new business objectives into an onboarding motion through the most effective channels (e-learning, drip campaigns, webinars, in-app, 1:1 meetings)
- Development and upkeep of onboarding playbook
- Manage 2-4 people and assess needs of team to grow further
- Audit and implement the optimal onboarding infrastructure (churnzero, salesforce, iterable, intercom, gainsight/e-learning tool) to drive adoption of Headway’s platform
- Set up engagement structure with xfn teams (product, revenue strategy and operations, enablement, marketing, sales) to set and achieve onboarding goals
Our take
1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.
Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company benefits
- Work from home opportunities
Company values
- Think future first
- Act like a Headway owner
- The first time is always handmade
- Be relationship-obsessed
- Invest in yourself to invest in our mission
Company HQ
Tribeca, New York, NY
Articles
Leadership
Andrew Adams
(CEO)Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.
Salary benchmarks
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