Manager of Account Management, Brex

• 3+ years of experience managing, coaching, and developing teams in a Fintech, SaaS, or high-growth environment
• Experience leading teams that manage a book of business with ownership over account health, executive relationships, renewals, and expansion
• Fluency in modern finance and financial technology, including experience with ERPs, spend management platforms, or AP automation tools
• Strong business acumen with the ability to coach teams on engaging CFOs, Controllers, and FP&A stakeholders
• Ability to analyze product usage data and performance trends and drive action through team execution or process improvement
• Demonstrated success partnering cross-functionally and influencing internal teams based on customer insights

Desirable

• The Sales organization at Brex is responsible for driving growth across both new business and the install base
• Our Account Management team plays a critical role in deepening customer relationships, expanding value, and ensuring long-term retention across our commercial segment
• We operate with a high-performance culture rooted in accountability, partnership, executional rigor, and customer-centricity
• Every Account Manager has direct impact on revenue, customer health, and strategic outcomes
• Brex is looking for a Manager of Sales Account Management to lead a team of high-performing Account Managers responsible for retaining and expanding revenue across our commercial segment
• You will be accountable for renewal and expansion performance, while setting clear expectations for commercial rigor and value-based selling
• You will coach Account Managers to deeply understand customer financial workflows and stakeholder needs, translate those insights into measurable business value, and drive full adoption of the Brex financial stack through coordinated account strategies and strategic cross-sell and up-sell opportunities
• Lead, hire, and develop a team of Account Managers to deliver customer and revenue outcomes, while maintaining a high talent bar through coaching, performance management, and thoughtful hiring decisions
• Own net revenue retention and the strategic direction of your segment, proactively managing renewal risk, expansion pathways, and customer growth
• Set the strategic direction for your segment, aligning account priorities and capacity to business goals
• Coach Account Managers on value by learning the customer’s business, identifying their pains, and winning over key decision-makers
• Act as a technical subject matter coach on complex financial workflows, ERPs, and integrations to support executive-level conversations and complex deal strategy
• Build and maintain operating cadence across pipeline reviews, forecasting, QBRs, CRM hygiene, and deal qualification to provide predictability to the business
• Own forecast accuracy for your segment and communicate risks, trends, and opportunities to senior sales and revenue leadership
• Partner cross-functionally with Risk, Underwriting, Legal, Deal Desk, Product, RevOps, and Marketing to balance customer needs with revenue impact
• Serve as an escalation point for complex customer or commercial situations, making tradeoffs that balance customer value, revenue, and risk
• Advocate for the voice of the customer by surfacing insights that influence product direction and improve the customer experience