EMEA Senior Account Manager, Mirakl
Connect
3+ days a week in office
Marketplace SaaS platform
Posted today
Marketplace SaaS platform
501-1000 employees
Posted today
3+ days a week in office
501-1000 employees
Company mission
To enable businesses to significantly transform their e-commerce strategies and foster sustainable and profitable growth.
Role
Who you are
- Bachelor’s degree in Business, Marketing, Finance, or a related field; advanced degrees are a plus
- 5+ years of experience in a account management role with a proven track record in the SMB segment
- Demonstrated success in building and managing a sales pipeline, negotiating deals, and achieving or surpassing revenue targets
- Excellent communication, presentation, and negotiation skills—able to influence stakeholders at all levels
- Strong analytical and problem-solving skills, with the ability to develop actionable insights from data
- Entrepreneurial mindset, self-motivated, and passionate about driving results in a high-growth environment
What the job involves
- As a Senior Account Manager for Mirakl Connect, you will be the primary driver of growth and retention for our existing customers in a quota-carrying sales role
- Your mission: maximize customer lifetime value through strategic renewals and upsells while expanding adoption of Mirakl Connect's Channel Management solution
- You'll serve as a dedicated point of contact for our top-performing sellers while also managing a broader portfolio of sellers through scalable engagement strategies
- Working cross-functionally with internal teams, you'll focus on delivering exceptional customer experiences that drive long-term satisfaction and business growth
- Your expertise in building meaningful relationships and understanding SMB challenges will be essential to both customer success and Mirakl's continued expansion
- Build and maintain strong relationships with top customers, serving as their primary point of contact and trusted advisor
- Identify upselling opportunities to existing customers and handle contract renewals to maximize account value and revenue growth
- Drive feature adoption amongst paid customers and monitor retention via NPS campaigns and feature usage analytics
- Turn sellers from customers into brand ambassadors through exceptional relationship management and customer success
- Serve as the voice of customers internally, collaborating with stakeholders to ensure we build the best product for our partners
- Help create & deliver the account management playbook and develop deep SMB landscape knowledge to provide relevant insights
- Track key performance metrics, pipeline status, and market feedback while staying current on industry trends to continuously refine account management strategies
Our take
Mirakl is a SaaS platform that provides the technology and partner ecosystem needed to launch an eCommerce marketplace. There are a couple of major benefits to this : if a store doesn't hold an item a customer wants in stock, it can be sourced seamlessly through marketplace partners, and it allows eCommerce retailers to hold a lot less inventory especially in less-requested lines.
Since its founding in 2012, Mirakl has helped more than 450 companies develop new marketplaces to drive product adoption. It currently works with consumer-facing enterprises, including Macy’s, Decathlon, Best Buy and Sonepar, and industry-specific B2B companies like Airbus Helicopters, Toyota Material Handling and Accor’s Astore.
Mirakl has raised a large amount of capital in multiple rounds of funding. Investment has been used to grow its engineering and customer success teams, enabling product development and a broader reach. With solid revenue growth and an expanding global footprint, Mirakl seems set to increase its lead in the market moving forwards.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Jonathan Gilbert, Senior Account Executive
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2021
$555m
SERIES E
Sep 2020
$300m
SERIES D
Total funding: $948m
Company benefits
- 📈 🎓 Career Growth Opportunities - Access to tailored development programs and clear pathways for professional advancement
- 👨👩👧👦 Parental Support - Enjoy enhanced parental leave, including a fully paid month off for the second parent and two sick child days per year, paid at 100% for each employee. An initiative designed to provide a supportive and family-friendly work environment
- 💆♀️🧘 Health & Wellness - Benefit from covered health insurance and initiatives promoting well-being
- 🏡 💻 Flexible Work Arrangements - Take advantage of flexible weekly remote work options
- 🥐 🍏 Daily Perks - Start the day with a complimentary breakfast and enjoy your meal voucher card (depending on the country)
- 🚲 🚇 Sustainable Transportation - Mirakl reimburses 50% of public transport subscriptions
Company values
- Work Hard Together: We believe in teamwork and collaboration as the foundation of our success.
- Get Things Done: We prioritize action and results to deliver impactful outcomes.
- Go Above & Beyond: We embrace challenges with ambition and always strive for excellence.
- Succeed Through Expertise: Knowledge-sharing and continuous learning are in our DNA.
- Satisfy & Empower Clients: We are committed to making our customers successful.
Company HQ
Chaillot, Paris, France
Articles
Leadership
Adrien Nussenbaum
(Co-Founder & Co-CEO)Previously Senior Associate at Deloitte Restructuring for 2 years and Co-founder at SplitGames for 5 years.
Philippe Corrot
(Co-Founder & Co-CEO)Previously Co-founder of Keyrus, Mayrev and SplitGames.
People progressing
Joined as Chief of Staff to the COO, being promoted to Head of Platform Advisory, Global after 1 year, and VP, Platform Advisory after a further 2 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Mirakl
Hugo Weber (VP Corporate Affairs & Impact)
- Echoing our value of “Go Above and Beyond,” we are committed to making a positive impact on our employees, ecosystem, and society as a whole. Our CSR strategy is based on four pillars: environment, human resources, society, and ethics & governance.
- We aim for an absolute reduction of 30% in our emissions on scopes 1 and 2 by 2027, offset our carbon footprint annually, and have implemented a sustainable procurement and travel policy.
- Mirakl is a signatory of the French Tech Parity Pact. We have 60% women in our leadership team and are committed to achieving 40% women on our board of directors by 2028. Additionally, we are training 100% of our managers on diversity issues.
- We promote mentorship through partnerships with NQT associations in France and Cancer Chicks in Australia, and we commit to accessibility through our collaboration with the Content Square foundation and Cafés Joyeux.
- We publish a transparency report annually and strengthen the training of our teams on ethical and legal issues such as corruption and data protection.
- To ensure the achievement of our CSR objectives, a dedicated team reports directly to one of Mirakl's founders, ensuring strategic oversight. This team works closely with key stakeholders identified internally, as well as with external partners such as Plan A and Patch.io, recognized for their expertise in environmental impact and carbon offsetting. With this support and these partnerships, we ensure that each initiative is robustly supported and implemented with a view to sustainable growth.
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