Senior Product & Service Designer, Heetch
Ride-hailing app
Be an early applicant
Ride-hailing app
201-500 employees
Be an early applicant
201-500 employees
Company mission
Heetch's misison is to make mobility more inclusive and more responsible.
Role
Who you are
- You're skilled in user research, user experience, interaction design and visual design
- You have a strong portfolio and mobile app designs available on the AppStore/PlayStore
- You've worked for more than 3 years on product and service design with a focus on mobile apps
- You're able to clearly articulate and communicate design decisions
- You're a problem-solver: You have an analytical mind and can navigate through complex UX obstacles in a thoughtful and logical way
- Create beautiful high-fidelity mockups and prototypes : You know how to be speedy and resourceful while doing so
- Prototyping is natural for you: Figma, Principle, Framer, Origami or equivalent have no secret for you
- You're familiar with our design stack: Figma, Miro, Notion, Maze, Typeform, Dovetail, Slack
- You've got a strong eye to detail (typography, layout, colour theory and pixel)
- You're fluent in French and English
Desirable
- Knowledge of the mobility industry
- Experience working in Inclusive Design (accessibility, etc.)
- Experience in design-oriented data analysis
- Understanding of how coding works
What the job involves
- We’re a team of 4 Product Designers with different and complementary skillsets in user research, prototyping, service design, UI design
- The Senior Product & Service Designer’s role is to make sure we’ll find the best solutions to the company’s challenges and our user’s needs
- To help us with that, we’ve created a user research playbook, a tokenised design system and pushed branding and prototyping further than a lot of startups in Europe
- Designers work closely with product managers and business teams in order to define product road map and shape high-quality deliveries
- Reporting to the Head of Service Design, you will be part of our Product Design team and will work closely with our Product Designers, Product Managers, Business teams and Engineers
- You will design the best experience for our passengers and drivers across our Web, iOS and Android platforms in Europe and Africa. Designers at Heetch are responsible for all the facets of the design process
- Be the User Research expert on your team
- Extract insights, conduct research and design solutions:
- Data analysis, workshops, interviews, personas, user journeys, problem prioritization (Understand our passengers’ and drivers’ points of view!)
- User task, user flows, site map, design system improvement, wireframes, UI and prototypes (Get them validated by testing them on real people!)
- Usability test, results analysis, A/B testing
- Stay up-to-date on mobile UI patterns and trends in order to build our own design system
- Communicate to members of the design, development and product management teams
- Design workflows and beautiful solutions to bring to life innovative concepts for cross-platform applications
Application process
- If your application is selected, the process will be composed of 4 steps:
- First interview with a Technical Recruiter (45 min)
- Interview with your future Manager - discussion (30 min)
- Take home Design Test/Test Review Interview with your future Manager and one of your future colleagues (1h)
- Interview with our VP of Product and close collaborator
Our take
Heetch is looking to carve out its own niche in the ride-sharing industry, and taking on Uber is no small feat. They’ve been laying down a strong service and reputational foundation, though. For drivers, Heetch only take a 15% commission to Uber’s 25%, and don’t use driver ratings as a way of reporting problems; for customers, rides are cheaper than an UberX, and are designed to have a younger, funner feel.
So how well is this strategy working? Well, Heetch is second behind Uber in France, and has spread to a couple of neighbouring countries like Belgium and Italy. Predominantly, however, their expansion is focused on francophone regions in Africa like Algeria, Cameroon, Senegal, and the Ivory Coast.
This could prove a smart move, as Uber has yet to dominate many of the African markets thanks to smaller companies offering locally tailored, and more effective competing services. These same problems are likely to plague Heetch, too, but with the leader off their top spot, there may be more room to manoeuvre.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Glassdoor (4.1)
Trustpilot (1.4)
Company
Funding (last 2 of 5 rounds)
Nov 2019
$4m
SERIES B
May 2019
$38m
SERIES B
Total funding: $73m
Company benefits
- Yes to remote working and autonomy
- Flexible hours
- Events and parties, Heetch style
- 50% discount on all Heetch rides
- A culture of employee empowerment in our daily lives: Regular training for everyone, a clear career path, sharing all of the projects’ information with everyone
- Cool offices ideally located in the heart of Barcelona and Paris
- A culture of employee empowerment in our daily lives: Regular training for everyone, a clear career path, sharing all of the projects’ information with everyone
- Company and team retreats
Company values
- Be Kind
- Play for the Team
- Think Different
- Make It Happen
Company HQ
La Salut, Barcelona, Spain
Articles
Leadership
Teddy Pellerin
(CEO)Has experience in project management from Sun'R and Nature Energies, and worked as a Sales Manager at Mydeal.ma.
Mathieu Jacob
(CPO)Worked as a process engineer with Hager Group, before moving on to be a Senior Consultant with eleven.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Heetch