Content & System Operations Content & System Operations, Neighborly

Salary not provided

Equity and bonus opportunities

Excel

Hubspot

Junior and Mid level

Remote from US

Home services hub

Be an early applicant

Home services hub

501-1000 employees

B2CPropertyB2B

Be an early applicant

Salary not provided

Equity and bonus opportunities

Excel

Hubspot

Junior and Mid level

Remote from US

501-1000 employees

B2CPropertyB2B

Company mission

To build a service community that enriches people's lives by delivering amazing experiences.

Job

Company

Role

Who you are

2+ years of experience in operational management or a related IT field is preferred
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint)
Familiarity with managing different types of technology, such as HubSpot and Point of Sales systems
Proven track record of learning and implementing new systems is preferred
Strong interpersonal and prioritization skills
Excellent follow-up and follow-through skills
Strong planning and project management skills
Positive and professional attitude
Thrives in a fast-paced environment and meets deadlines consistently
Strong technical acumen
Sense of humor

What the job involves

As a Content & System Operations Specialist on the ShelfGenie, a typical day for you will include:
System and CRM Support: Collaborate with the systems team to provide strategic assistance for systems like HubSpot, WishPortal, and GOM, focusing on aligning operational needs with CRM priorities and proper messaging
Content Generation and Campaigns: Generate content for CRM activities, including Email and SMS workflows, to increase franchisee revenue through national and local campaigns
Training and Alignment: Assist in creating training content for new and existing systems, reviewing the content with the Director of Systems to ensure alignment with brand guidelines before deployment
Franchise IT and Operational Readiness: Provide IT support to franchise owners through Zendesk and coordinate with the Director of Systems to ensure all new franchise locations are operationally ready on platforms like WishPortal, Cadsoft, and DesignPro
Operational Efficiency: Suggest new systematic approaches to increase operational efficiency across various platforms and evaluate the brand's in-person event strategy to determine areas for improvement

Our take

Neighborly is the world's largest home services company, offering a broad range of solutions through its wide range of franchises. With over 30 brands, including Mr. Appliance, Molly Maid, and LawnPride, Neighborly provides home repair, maintenance, and improvement services.

As a leader in the home services industry, Neighborly has become a trusted partner for homeowners and businesses alike, now boasting a significant presence across six countries.

Recently, Neighborly has made strides in expanding its reach in Dallas and Oklahoma City markets, with plans to introduce additional franchise opportunities. This is an exciting time for the company and one that indicates growing success.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Company HQ

Brook Oaks, Waco, TX

Leadership

Mike Davis

(CEO)

Previously served as the CEO of Mathnasium Learning Centers and Valpak. They have more than two decades of leadership experience, including 13 years with Universal Music Group, where they served as the Executive VP and General Manager.

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