Member of Enterprise Technology, Anchorage Digital
IT Support
Regulated crypto platform
Be an early applicant
Regulated crypto platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help institutions participate securely in digital assets, by setting a new standard for crypto finance.
Role
Who you are
- 2+ years of experience in IT support, helpdesk, or technical operations with demonstrated ability to troubleshoot and resolve user issues independently
- Strong customer service orientation with excellent written and verbal communication skills for both technical and non-technical audiences
- Hands-on experience with enterprise tools such as Google Workspace, Slack, Jira, Kandji, or similar SaaS platforms
- Initiative to identify and implement process improvements, whether through documentation, lightweight automation, or workflow optimization
- Bias for action with ability to work independently, prioritize competing requests, and maintain composure during high-volume periods
Desirable
- Experience with Jira, Linear, or other ticketing systems including basic workflow configuration
- Familiarity with AI tools (ChatGPT, Claude, etc.) for documentation creation or user support
- Basic scripting knowledge (Python, JavaScript, etc.) or experience with no-code automation platforms
- Knowledge of MDM platforms (Jamf, Kandji), hardware provisioning, or physical office IT setup
- Previous work in fintech, crypto, or highly regulated industries
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
What the job involves
- We're looking for a Member of Enterprise Technology, IT Support who doesn't just close tickets but actively makes our technology experience better
- You'll be the first human point of contact for employees navigating our enterprise systems, solving problems quickly while identifying patterns that lead to lasting improvements
- This isn't a role where you're stuck in a queue with no autonomy. You'll work directly with our Corporate Engineering team to automate repetitive work, build better documentation using AI tools, and contribute to projects that eliminate entire categories of support requests
- If you have a bias for action and want to work somewhere that values making things better over just keeping the lights on, this role will give you the platform to do it
- Drive resolution of support tickets across enterprise systems including Google Workspace, Slack, and internal tools, maintaining high user satisfaction and quick response times
- Build user-friendly and AI-friendly documentation and knowledge base articles, leveraging AI tools to improve clarity and accessibility of IT resources
- Lead troubleshooting efforts for escalated technical issues, working independently to diagnose root causes and implement solutions
- Manage light automation projects and system configuration tasks that improve operational efficiency and reduce manual work
- Collaborate with Engineers on automation initiatives, audit requests, and system improvements, providing frontline insights on user pain points
- Deliver audit evidence and system documentation to support CISO team compliance requirements
- Listen to user issues with empathy and patience, understanding both the technical problem and business impact to prioritize effectively
- Contribute process improvements and documentation enhancements that make IT support more efficient and user-friendly
Our take
Anchorage is a crypto-native digital asset platform offering a raft of solutions that help companies leverage blockchain technologies. Its advanced security architecture facilitates streamlined access to the complex and fragmented digital asset space.
Financial backing for Anchorage has come from prestigious investors Visa and Andreessen Horowitz. Anchorage's broad offerings are set to be matched by plans to partner across a wide spread of neobanks, challenger & incumbent banks, and corporate treasurers. This would mean an impressive expansion of their already substantial domain of influence in a rapidly developing sector.
In early 2021, Anchorage secured a national trust charter from the OCC, making it the first-ever federally chartered digital asset bank. This is significant, as it provides a good barrier to entry for other companies looking to compete in this space, and gives legacy institutions the ability to offer digital asset access to their clients. Though it has raised considerable funding in the past, crypto instability and wider macroeconomic challenges forced Anchorage to cut 20% of its staff in March 2023. 2022 clampdowns on customer due dilligence internal controllers added to the pressure on Anchorage to streamline and refocus its efforts.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$350m
SERIES D
Feb 2021
$80m
SERIES C
Total funding: $487m
Company benefits
- 100% health, dental, and vision coverage for employees and their dependents
- Family comes first: we offer parental and child bonding leave to all new parents
- Meaningful equity - Every team member is a part owner in the company and community that we’re all building together
- We allow employees to work anywhere in the U.S. or Portugal, and have physical workspaces in New York, San Francisco, South Dakota, and Portugal
- Flexible time-off plan - Take time off, guilt-free, so you can recharge when you need to
- 401(k) plan & FSA account
Company HQ
Financial District, San Francisco, CA
Leadership
Diogo Mónica
(Co-Founder & Executive Chairman)Former advisor and board member at Jscrambler and advisor at StackRox with Phd in Computer Science at Instituto Superior Tecnico.
Nathan McCauley
(Co-Founder & CEO)Former director at Vendor Security Alliance and Docker. Former Security Engineering Manager at Square.
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