Technical Writer, CircleCI
CA$78-97k
Continuous integration and deployment services
Open for applications
Continuous integration and deployment services
201-500 employees
Open for applications
CA$78-97k
201-500 employees
Company mission
To manage change so software teams can innovate faster. They want to empower technology-driven organizations to do their best work – and make engineering teams more productive and innovative by managing change.
Role
Who you are
- Bachelor’s degree in Technical Writing, English, Computer Science, or a related field
- 3+ years of experience as a technical writer, creating documentation for software products, APIs, or developer tools
- Proficiency in tools like Markdown, DITA, Confluence, or similar platforms for ocument creation and management
- Strong technical aptitude and the ability to understand complex technical concepts and translate them into clear, user-friendly documentation
- Excellent writing, editing, proofreading, and communication skills with attention to detail
- Experience working in an agile development environment and collaborating with cross-functional teams
- Knowledge of version control systems (Git), content management best practices, and documentation tools
What the job involves
- CircleCI is looking for a detail-oriented and experienced Technical Writer to join our team
- As a Technical Writer at CircleCI, you will play a critical role in creating clear, concise, and engaging technical content that helps users understand and leverage our platform effectively
- You will collaborate with cross-functional teams to produce documentation, guides, tutorials, and other written materials that empower our customers and enhance their experience with CircleCI
- Develop comprehensive and user-friendly technical documentation for CircleCI products, features, and APIs to support users at various skill levels
- Write clear and concise guides, tutorials, and release notes that help users set up, configure, and troubleshoot issues on the platform
- Organize, categorize, and maintain the documentation library, ensuring content is up-to-date, accurate, and accessible to users
- Collaborate with product managers, engineers, and support teams to gather information and ensure documentation aligns with product updates and releases
- Conduct usability testing, gather feedback, and incorporate user insights to enhance the readability and effectiveness of documentation.
- Continuously improve documentation processes, content structure, and information architecture to optimize user experience
- Create and maintain API documentation that helps developers integrate with CircleCI, understand authentication methods, and leverage platform capabilities efficiently
- Provide examples, code snippets, and use cases to guide developers in Using CircleCI APIs effectively
- Develop training materials, user guides, and onboarding resources to educate users, customers, and internal teams on best practices for utilizing CircleCI tools and features
- Conduct training sessions, webinars, and knowledge-sharing workshops to promote effective documentation usage and adoption
- Ensure accuracy, consistency, and alignment with brand guidelines in all technical documentation produced
- Conduct regular reviews, updates, and edits to maintain high-quality content standards and address feedback from users and stakeholders
Our take
Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.
There are now a lot more companies that have a culture of continuous delivery. CircleCI specifically helps automate all the steps that occur between the time developers make changes to the code and when the application gets in front of the customer. The company has a strong tailwind from this macro trend and their product is loved by engineers, putting them in a strong place to build a strong business.
Services in the sector have grown constricted and cost-heavy, but in 2022, CircleCI debuted a free tier service for engineering teams in a move away from this. By offering flexibility across an increased number of major platforms, including Docker, Windows, and MacOS, the company works towards its ultimate aim to empower technology-driven organisations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
-19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2021
$100m
SERIES F
Apr 2020
$100m
SERIES E
Total funding: $315m
Company benefits
- Whether it’s a peaceful home or a house full of kids, roommates, or pets, your office can be where you need it. CircleCI has been a remote-first company since the beginning. We’ll ensure you stay well-connected with your teammates every day through tools like Zoom, Slack, Confluence, Google Suite, and GitHub. We also provide a home office stipend to help you do your best work
- Regardless of location, we prioritize the health and wellness of our employees and their families. In addition to unlimited PTO, we offer generous parental leave and benefits that can cover employees and dependents up to 100%. We also offer quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
- At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Udemy is available for on-demand learning and we offer an annual stipend for personal development outside of CircleCI. Your continued professional development is important to us because it’s important to you
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Inclusive, empathetic, and respectful: The diversity of our teammates and our customers makes us stronger. We actively look to bring more, not fewer, viewpoints into our decision-making
- Open and transparent: Information and access is everything. We are a globally-distributed company, and we empower our teams to make decisions and take action
- Ambitious and impact-driven: We work on things that matter. We focus on outcomes, not output. We believe in setting the bar high, accepting the risk of failure, and stretching to meet our goals
- Quick and continuous: We value quickly iterating and shipping, then refining and adjusting, versus trying to do everything at once. We opt for quick experimentation, getting things over the line, and continuously learning
- Resilient: Rapid recovery is in our DNA. We provide a mission-critical service that is deeply intertwined in a broad ecosystem for a wide range of customers. We have the mindset, systems, and processes in place to recover rapidly
- Aligned, empowered, and accountable: We empower teams and individuals closest to the problem or opportunity, and trust them to determine and execute the best path forward
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Jim Rose
(CEO)Joined CircleCI as COO. Serial entrepreneur, founding Distiller (acquired by CircleCI) and Copious.
Paul Biggar
(Founder)Currently Founder and CEO of Darklang. Previously Principal Engineer at Lookout, Senior Compiler Engineer at Mozilla Corporation and Founder at NewsLabs Inc.
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