Support Engineer, Pixalate
Protection, privacy & compliance analytics platform
Job no longer available
Protection, privacy & compliance analytics platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To accurately provide a 360 degree view of the supply chain on every seller.
Role
Who you are
- A BA/BS degree in technical, business, or other related fields (or equivalent experience)
- 2-3 years of support engineering and client onboarding experience in ad tech
- Expert understanding of measurement tags (pixel and javascript-based) as well as mobile SDKs in the context of digital marketing / advertising technologies
- Experience with QA/Testing
- Knowledge and experience using SQL/MySQL/BigQuery
- Excellent communication and troubleshooting skills to present solutions clearly to clients and prospects
- Deep understanding of the ad tech industry
- Technical consulting and client management experience is preferred
- Proficiency with spoken and written English and Mandarin is preferred
What the job involves
- Pixalate is seeking a Support Engineer based in the London area who will be responsible for researching, diagnosing, and troubleshooting system issues
- The ideal candidate should have expert understanding of measurement tags and mobile SDKs in the context of digital marketing and advertising technologies, excellent communication and presentation skills, and the ability to take ownership and accountability in a technical environment
- Designing, guiding, and implementing the technical integration plan as part of the client onboarding process, including generating measurement tags and performing quality assurance checks
- Researching, diagnosing, and troubleshooting solutions to resolve system issues
- Creating and following standard procedures for escalation of unresolved issues to the appropriate internal team(s)
- Being a technical product expert who works collaboratively with clients to strategically leverage and find greater value from Pixalate’s services
- Providing training on Pixalate products virtually or onsite, and becoming the expert for addressing product-related questions
- Providing prompt and accurate feedback to customers
- Performing other responsibilities as needed
Salary benchmarks
Our take
The advertising landscape has changed drastically since Pixalate’s founding in 2012, but the company’s security and privacy software has evolved with time and is in line with a digitally-led market worth hundreds of billions of dollars. Pixalate detects and analyses fraud within advertising via web and mobile apps, and with connected television and web advertising becoming the dominant vehicles, it’s no surprise that fraudulent and criminal enterprises also leverage the platforms.
This goes some way to explain why Pixalate, a leader in the area, has gained such significant funding since its founding in 2012. Another reason is its leading Publisher Trust index, which ranks mobile and connected TV apps for their compliance and trustworthiness in advertising. The platform analyses more than 5 million apps across Amazon, Google, Roku, and other leading marketplaces.
A third-party approach has benefited Pixalate, contrasting with the first-party risk assessments of its competitors. After all, modern consumers spend a lot of time online browsing. This has led Pixalate to publish valuable insights into app stores, showing that substantial numbers of the apps allowed onto Apple and Google don’t have privacy policies. Insights like these set Pixalate out as a leading voice in the digital privacy discussion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$18.1m
GROWTH EQUITY VC
Dec 2013
$4.6m
SERIES A
Total funding: $27.5m
Company benefits
- Excellent benefits package, including medical, dental, and vision insurance
- Premiums 100% covered for employees and 50% covered for dependents
- Unlimited PTO
- 401k
- Monthly internet reimbursement
- Casual work environment
- Hybrid, flexible hours
- Opportunity for advancement
Company HQ
Tysons, VA
Leadership
Jalal Nasir
(Founder & CEO)Previously Director of Product Management at TRUSTe, Senior Director Ad Operations and Platform at Geeknet, Director of Product Development at Lime Engine and Senior Program/Product Manager at Microsoft.
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