Delivery Process & MI Manager, dLocal
Emerging markets payments platform
Job no longer available
Emerging markets payments platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable global merchants to connect seamlessly with billions of emerging market users.
Role
Who you are
- 5+ years of experience in delivery operations, implementation management, business analysis, or process improvement (ideally in fintech, payments, SaaS, or tech consulting)
- Strong understanding of implementation/delivery lifecycle in a B2B or merchant-facing environment
- Experience working with global or regional cross-functional teams
- Experience in the payments or digital commerce space
- Excellent strategic planning and organizational skills
- Proven experience managing process documentation and business reporting
- Proficiency in data tools (Excel, Google Sheets, Looker, Tableau, or similar)
- Familiarity with project management tools (Jira, Confluence, Asana, etc.)Exceptional communication and stakeholder management skills
- Fluent in English. Other languages are a plus
- Lean Six Sigma or process optimization training is a plus
- Detail-oriented and analytical
- Proactive and results-driven mindset
- Comfortable working in a fast-paced and dynamic environment
- Strong sense of accountability and integrity
- Committed to fostering a culture of continuous improvement and excellence
What the job involves
- As our Delivery Process & MI Manager you will play a critical role in driving operational excellence by designing, standardizing, and optimizing delivery processes while also owning the development and management of Delivery KPIs, dashboards, and reporting frameworks
- This hybrid role bridges process improvement and data-driven decision-making, ensuring that merchant implementation projects are delivered efficiently, consistently, and with measurable performance oversight
- Design and implement standardized end-to-end delivery processes across regions and verticals
- Document best practices, workflows, and control points to ensure scalability and repeatability
- Lead process alignment across cross-functional teams (Product, Tech, Legal, Finance, Ops, etc.)
- Maintain and update the Delivery Toolkit, including enhanced MPADs and SOPs
- Identify and resolve delivery bottlenecks, inefficiencies, or gaps in collaboration models
- Define and maintain key performance indicators (KPIs) and OKRs for Delivery Solutions and Implementation
- Build and manage reporting dashboards (using tools like Tableau, Looker, or Excel)
- Track delivery velocity, time-to-live, pipeline status, and post-launch performance
- Produce regular performance reports for leadership and cross-functional teams
- Support data-driven prioritization, capacity planning, and strategic planning
- Collaborate with Customer Experience, Problem Incidence/ Customer Support and Technical teams to review Delivery related incidences, perform root cause analysis and own action plan to address
- Serve as a central point of contact for reporting needs from Delivery, Ops, and Leadership
- Support onboarding and enablement of Delivery team members on tools and processes
- Collaborate with Product and Engineering on feature-readiness and tracking
Application process
- Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Our take
It is clearly evident that there is a massive payments gap between developed countries and emerging economies, with consumers in many countries having little or no access to modern payment options. dLocal was established in Uruguay to address this gap, which it aims to close not only for its neighbouring countries but across the globe.
Through its unique "One dLocal" concept (one direct API, one platform, and one contract), global companies can accept payments, send pay-outs and settle funds globally without separately managing pay-in and pay-out processors. The company also supplies a defense suite and local issuing for virtual and physical pre-paid cards in Latin America, as well as tools for building payments infrastructure for platforms and marketplaces.
Since founding, the company has expanded across Uruguay, the USA, Israel, Brazil and Europe. The company has seen significant growth while remaining confident and committed to its original mission. A notable achievement is dLocal becoming a certified Payment Initiation Service Provider in Brazil, which means it can eliminate unnecessary steps for users in the region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$150m
LATE VC
Sep 2020
$200m
SERIES A
Total funding: $357m
Company HQ
Tres Cruces, Montevideo, Montevideo Department
Leadership
Sergio Fogel
(Co-Founder & CSO)Co-founded multiple companies, such as AstroPay, and is an Official Member of the Forbes Finance Council.
Pedro Arnt
(CEO)Member of the Board of Directors at Allegro who advises at several firms. Previously EVP and CFO at MercadoLibre.com.
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