Senior People Operations Partner, Parloa
3 days a week in office
Conversational AI platform
Job no longer available
Conversational AI platform
201-500 employees
Job no longer available
3 days a week in office
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Able to visit our Berlin office at least 3 times a week
- Effective written and verbal communication in English
- Experience in designing and implementing people processes including but not only global Pre-, On- and Offboarding
- Experience in Employee relations and People Administration tasks
- Proficient in HRIS and other People related software
- Compliance and Labour law knowledge
- Ability to adapt to and work in a fast-paced environment
- Sophisticated Project Management skills
Desirable
- Benefit Administration knowledge
- Experience in Policy development
- Payroll systems and processes knowledge
- German is a plus
What the job involves
- As a Senior People Operations Partner (f/m/d)*, you will support and drive flawless people experience at Parloa by implementing scalable processes and fostering a sense of belonging
- Take ownership of the global Pre-, On- and Offboarding including coordinating and hosting onboarding sessions
- Responsible for People's Administrative tasks such as VISA processes, working abroad requests, and reference letters
- Support in contract management and dealing with Bundesagentur für Arbeit and health insurance providers
- Handle daily employee requests via our ticketing system
- Maintain our internal knowledge base
- Manage data by record keeping, documentation, and fillings
Application process
- Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.3m
SERIES B
Mar 2023
$20.9m
SERIES A
Total funding: $89.3m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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