Digital Experience Monitoring, Dynatrace
Solutions Engineer
Digital and application performance monitoring
Open for applications
Digital and application performance monitoring
1001+ employees
Open for applications
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- To ensure your success as a Solutions Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role
- You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects
- An excellent team player, with the ability to work across all disciplines
- Excellent communication and presentation skills, with the ability to communicate technical value into business value
- Previous 5+ years of experience with digital experience monitoring and business analytics technologies and techniques
- Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process
- Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs
- Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable
- Must be able to travel up to 30% of the time
- 5+ years of experience within the digital experience monitoring space with tools such as AppDynamics, DataDog, New Relic, Catchpoint, GlassBox, Quantum Metric, Full Story, and Blue Triangle
- Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps
- Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data
- Advanced Experience with web technologies such as JavaScript, Angular, React, HTML, and CSS
- Experience with session-replay tools
- Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui
- Experience with tag management technologies such as Google Tag Manager and Adobe Experience Manager/Cloud
- Knowledge with cloud platforms, including AWS, Azure or GCP
- Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
What the job involves
- As a Dynatrace Digital Experience Monitoring - Solutions Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team
- You will be the expert on Dynatrace and observability, with a specialization in Digital Experience Monitoring and Business Analytics
- Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs
- You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing
- Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business
- Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts
- As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs
- Present Dynatrace’s vision to our customers C-suite executives
- Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle
- Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths
- Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs
- Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities
- Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market
- Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
- Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach)
- Position might be filled at a higher level based on candidate experience
Our take
Dynatrace is a software intelligence platform that is providing monitoring and analytic solutions as well as automation capabilities that allow clients to automatically scale their applications. Designed to help organizations better understand and optimize their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognized as a leading provider of software intelligence solutions, the Dynatrace platform is utilized by some of the world's leading brands, including 72 of the Fortune 100, to optimize their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
Company values
- Teamwork: We strive to be helpful, respectful, and candid with all of our teammates. We focus on finding solutions that support not only our individual work, but for the team around us.
- Innovation: A radically different product requires a radically different mindset. So, we constantly challenge the status quo and our own assumptions to find new horizons and disrupt the competition.
- Walk the talk: We deliver what we promise to our peers and to the market – creating solutions that simply work; that are easy, robust, and valuable.
- Customer-first: We try to understand the why before we try to find the way. We listen, collaborate, and attempt to resolve any issues that our clients may have, and strive to WOW them with our technical expertise and compassionate approach.
- Integrity: We respect and value differences. We’re kind and professional to all, but don’t hesitate to challenge opinions and ideas. Above all, we’re honest with ourselves, our team, and our customers.
Company HQ
North Waltham, Waltham, MA
Articles
Leadership
Bernd Greifeneder
(CTO & Co-Founder)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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