Technical Project Adoption Manager, Cisco Meraki

• 5+ yrs in technical project management experience, using project management tools (ex. Asana, Jira, Trello, etc.)
• Solid ability to plan, coordinate, and lead multiple technical projects simultaneously
• Ability to act as the central point of contact for customer engagements and critical issues
• Skilled in coordinating with multi-functional teams and experience in aligning partner teams for installation, onboarding, and backend configuration
• Ability to build structured templates and "cookie-cutter" frameworks for repeatable project deployment
• Experience in documenting and refining best practices based on lessons learned from deployments
• Passion for driving customer adoption, optimization, and taking initiative to own projects end-to-end
• Understanding in networking concepts or similar technologies

Desirable

• As a Senior Project Adoption Manager, you will lead multiple technical projects, collaborating with various internal teams such as Spaces OS Onboarding, Product Management, Escalation Team, and engineering, as well as Cisco teams including Sales Account and Sales Engineers
• You will also work with partner teams and engage with customers to facilitate the adoption of critical business outcomes
• In this role, you will serve as the main contact for customer interactions and issue partner concerns. You will lead meetings with diverse collaborators to ensure that projects advance efficiently and stay on schedule
• Own and drive the customer adoption lifecycle for new technology deployments, pilots, and rollouts
• Act as the primary project point of contact for technical engagements, aligning partners across engineering, product, and customer teams
• Plan, coordinate, and implement technical onboarding and enablement activities, ensuring seamless integration and adoption of networking solutions related to smart spaces
• Build adoption dashboards, track important metrics and improve playbooks and other deployment documentation