Customer Success Manager, CodeSignal

• 2–4+ years of experience in SMB Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS company
• Experience managing a high-volume customer portfolio with a focus on adoption and retention
• Comfort owning renewal and expansion goals
• Proven ability to lead customers through onboarding and deliver effective end-user training
• Strong customer-first mindset with the ability to build consultative relationships and influence outcomes
• Excellent written and verbal communication skills, including clear and concise customer-facing messaging
• Highly organized and adaptable

Desirable

• CodeSignal is seeking an SMB Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform
• In this role, you’ll support a fast-growing portfolio of customers through onboarding, adoption, and renewal—combining hands-on guidance with scalable success programs
• You’ll play a critical role in maximizing customer value and making Customer Success a key driver of CodeSignal’s overall impact and growth
• Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience
• Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success
• Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases
• Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined
• Own the customer relationship post-sale, including renewals and expansion for your book of business
• Monitor customer health, product usage, and engagement to proactively identify risks and expansion opportunities
• Conduct business reviews focused on outcomes, adoption, and ROI
• Act as a trusted advisor by combining strong product knowledge with an understanding of SMB customer needs and constraints
• Proactively address issues or blockers by partnering with internal teams to resolve them quickly and effectively
• Help design, execute, and iterate on scalable CS programs, including 1:many webinars, email nurture campaigns, and self-serve enablement resources
• Contribute to the development of repeatable playbooks and processes that improve efficiency across both SMB and the broader Customer Success organization
• Partner with cross-functional teams (Sales, Marketing, Product, Support) to improve the SMB customer journey
• Represent the SMB customer voice internally to inform product improvements, messaging, and go-to-market strategy