Customer Success Manager, CodeSignal
SMB
$95-125k
OTE
+ Equity + Bonus Comp Packages
AI-native skills platform
Job no longer available
AI-native skills platform
101-200 employees
Job no longer available
$95-125k
OTE
+ Equity + Bonus Comp Packages
101-200 employees
Company mission
To discover and develop the skills that will shape the future.
Role
Who you are
- 2–4+ years of experience in SMB Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS company
- Experience managing a high-volume customer portfolio with a focus on adoption and retention
- Comfort owning renewal and expansion goals
- Proven ability to lead customers through onboarding and deliver effective end-user training
- Strong customer-first mindset with the ability to build consultative relationships and influence outcomes
- Excellent written and verbal communication skills, including clear and concise customer-facing messaging
- Highly organized and adaptable
Desirable
- Experience designing or supporting scaled Customer Success programs (e.g., 1:many webinars, email nurture campaigns, and self-serve enablement resources)
- Familiarity with technical hiring, talent acquisition, or developer tools
- Experience working with TA, HR, or engineering stakeholders
What the job involves
- CodeSignal is seeking an SMB Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform
- In this role, you’ll support a fast-growing portfolio of customers through onboarding, adoption, and renewal—combining hands-on guidance with scalable success programs
- You’ll play a critical role in maximizing customer value and making Customer Success a key driver of CodeSignal’s overall impact and growth
- Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience
- Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success
- Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases
- Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined
- Own the customer relationship post-sale, including renewals and expansion for your book of business
- Monitor customer health, product usage, and engagement to proactively identify risks and expansion opportunities
- Conduct business reviews focused on outcomes, adoption, and ROI
- Act as a trusted advisor by combining strong product knowledge with an understanding of SMB customer needs and constraints
- Proactively address issues or blockers by partnering with internal teams to resolve them quickly and effectively
- Help design, execute, and iterate on scalable CS programs, including 1:many webinars, email nurture campaigns, and self-serve enablement resources
- Contribute to the development of repeatable playbooks and processes that improve efficiency across both SMB and the broader Customer Success organization
- Partner with cross-functional teams (Sales, Marketing, Product, Support) to improve the SMB customer journey
- Represent the SMB customer voice internally to inform product improvements, messaging, and go-to-market strategy
Our take
CodeSignal offers an AI-evaluated, plagiarism-sensitive coding assessment and interview platform designed to help companies pre-screen candidates more effectively while reducing bias. Its core proposition - looking "beyond resumes" - addresses a long-standing issue in hiring, where CVs are quickly judged on proxies like education, experience, or location rather than actual ability. However, as AI reshapes the workplace, the problem is no longer just bias but that traditional credentials are becoming weaker signals of real-world capability.
In response, CodeSignal is evolving beyond a hiring tool into a bridge between education and employment. By partnering with universities, it integrates skills assessments directly into coursework, allowing students to build verifiable records of competencies alongside their degrees. This reflects a broader shift in employer expectations, rather than asking where someone studied, companies increasingly want clear evidence of what they can do, especially as AI tools become central to everyday work.
This shift is also being driven by economic pressure, with some employees hiring fewer entry-level candidates and expecting faster productivity, graduates must demonstrate job readiness early, while universities face growing scrutiny over outcomes. In this environment, CodeSignal's ability to benchmark skills against real data positions is more than a screening platform, its becoming part of the infrastructure that defines and validates talent in an AI-driven labor market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$50m
SERIES C
Dec 2020
$25m
SERIES B
Total funding: $87.5m
Company benefits
- Globally distributed, fully remote team
- Competitive salary, equity, and bonus comp packages
- Medical, dental, and vision coverage
- 401k matching (US) or pension fund contribution (Global)
- Unlimited time off policy
- Learning & Development benefits
- Physical & Mental Health benefits
- Equipment & home office setup stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Tigran Sloyan
(Co-Founder & CEO)Studied at MIT and started out as an Applications Engineer at Oracle. Founded Yevista, and was Partner Technology Manager at Google. They are also a member of the Forbes Technology Council.
Sophia (Saeyoon) Baik
(Co-Founder & COO)Former Investment Banking Associate at Lehman Brothers and a Product Manager at Zynga. They were also Senior Manager of Assortment Planning at Wayfair.
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