Director of Revenue Retention, Huntress
$225k
OTE
With a 75/25 split plus equity
Managed cyber security platform
Job no longer available
Managed cyber security platform
501-1000 employees
Job no longer available
$225k
OTE
With a 75/25 split plus equity
501-1000 employees
Company mission
To shatter the barriers to enterprise-level security.
Role
Who you are
- 5+ years of experience managing Renewals, Partner, or Customer Success teams in the cybersecurity space; MSP experience is a plus
- Proven success in building Customer or Partner Success teams, including defining business rules and best practices from the ground up or within a developing function
- Strong track record of team leadership, coaching, and performance management
- Excellent organizational skills with the ability to thrive in a hyper-growth environment while managing multiple priorities, accounts, and team members
- Exceptional communication skills, with the ability to engage customers and partners professionally through both written and verbal channels
What the job involves
- Reports to: Vice President of Partner and Account Management
- Huntress is seeking its first Director of Revenue Retention to lead our newly established partner success team
- In this role, you will lead and coach an impactful team of Success Managers responsible for ensuring our managed service provider (MSP) partners and mid-market customers maximize the value of our cybersecurity solutions and renew and retain our services
- The Director of Revenue Retention will help develop and drive the team's strategy, as well as partner engagement and retention, allowing both our team and our partners to succeed
- This role will involve implementing and optimizing the operational strategy to manage our retention revenue
- This role requires strong leadership, partner relationship management, and data-driven decision-making to enhance adoption, revenue growth, and partner satisfaction
- Work with senior executives on the visibility of company goals, KPIs, and performance metrics regarding partner and customer engagement and retention
- Work both within the Revenue organization and cross-functionally with Finance, Product, Data, and Marketing to meet and exceed the Global partner and customer retention goals
- Forecast and manage at-risk customers and partners in collaboration and coordination with the Account Management and Technical Account Management teams
- Mitigate risk by developing and utilizing a structured process for health scoring and identifying indicators of potential churn or downgrades
- Drive operational excellence by developing and managing systems and processes that directly impact renewal and retention outcomes
- Leverage data to lead retention strategies and establish best practices across the business
- Develop and implement strategies and playbooks that help drive product adoption, usage, and overall partner and customer engagement
- Directly manage, mentor, and coach a small team of Success Managers, fostering professional growth and development
- Conduct regular one-on-ones, team meetings, and training sessions to align strategies and share best practices
- Collaborate with the Account Management leadership to refine roles and responsibilities, including billing, product, and enablement support
- Work cross-functionally with Sales, Product, Finance, and Marketing to ensure the Success team, partners, and customers are equipped with the resources needed to drive success
Our take
In a world of increasingly sophisticated cyberthreats, many organizations lack the resources and expertise to defend themselves effectively. Huntress has stepped in to address this gap, delivering robust cybersecurity solutions to protect a wide range of businesses and institutions across the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
More recently, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one – and we’ve got the tools, systems and processes to be successful outside of a corporate office or HQ.
- PTO & Other Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time, bereavement leave, and floating holidays.
- Growth Opportunities: We’re committed to teammate development, both within and outside of Huntress – including education assistance programs like LifeLabs, hands-on training, coaching through BetterUp, and more.
- Stock Options: All full-time teammates receive stock options and benefit from the continued growth and success of the company.
- Digital Monthly Reimbursements: We offer a monthly digital reimbursement for your internet and phone – plus a new starter home office reimbursement.
- 401K Match: We offer a 5% contribution to your 401k – even if you’re not paying into it yourself.
- Health Benefits: Medical, dental, vision, life & disability insurance, pet insurance, and other benefits you’d expect from a company that cares about its team members.
Company HQ
Columbia, MD
Leadership
Kyle Hanslovan
(Co-Founder & CEO)Prior to co-founding Huntress in 2015, Kyle spent 9 years at the Air National Guard as a Cyber Warfare Operator.
Chris Bisnett
(Co-Founder & CTO)Chris is US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. He then operated in a number of Senior Security Engineering roles after leaving the Navy.
John Ferrell
(Co-Founder)John spent 5 years as a Security Engineer and CNO Analyst over two spells at ManTech International, with 1 year as a Linux Systems Engineer at SPARTA in the interim. He was also a CNO Developer at StrategicIO before co-founding Huntress.
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