Director of Revenue Retention, Huntress
$225k
OTE
With a 75/25 split plus equity
Managed cyber security platform for SMBs
Be an early applicant
Managed cyber security platform for SMBs
501-1000 employees
Be an early applicant
$225k
OTE
With a 75/25 split plus equity
501-1000 employees
Company mission
To elevate SMBs through education and community — one hacker at a time.
Role
Who you are
- 5+ years of experience managing Renewals, Partner, or Customer Success teams in the cybersecurity space; MSP experience is a plus
- Proven success in building Customer or Partner Success teams, including defining business rules and best practices from the ground up or within a developing function
- Strong track record of team leadership, coaching, and performance management
- Excellent organizational skills with the ability to thrive in a hyper-growth environment while managing multiple priorities, accounts, and team members
- Exceptional communication skills, with the ability to engage customers and partners professionally through both written and verbal channels
What the job involves
- Reports to: Vice President of Partner and Account Management
- Huntress is seeking its first Director of Revenue Retention to lead our newly established partner success team
- In this role, you will lead and coach an impactful team of Success Managers responsible for ensuring our managed service provider (MSP) partners and mid-market customers maximize the value of our cybersecurity solutions and renew and retain our services
- The Director of Revenue Retention will help develop and drive the team's strategy, as well as partner engagement and retention, allowing both our team and our partners to succeed
- This role will involve implementing and optimizing the operational strategy to manage our retention revenue
- This role requires strong leadership, partner relationship management, and data-driven decision-making to enhance adoption, revenue growth, and partner satisfaction
- Work with senior executives on the visibility of company goals, KPIs, and performance metrics regarding partner and customer engagement and retention
- Work both within the Revenue organization and cross-functionally with Finance, Product, Data, and Marketing to meet and exceed the Global partner and customer retention goals
- Forecast and manage at-risk customers and partners in collaboration and coordination with the Account Management and Technical Account Management teams
- Mitigate risk by developing and utilizing a structured process for health scoring and identifying indicators of potential churn or downgrades
- Drive operational excellence by developing and managing systems and processes that directly impact renewal and retention outcomes
- Leverage data to lead retention strategies and establish best practices across the business
- Develop and implement strategies and playbooks that help drive product adoption, usage, and overall partner and customer engagement
- Directly manage, mentor, and coach a small team of Success Managers, fostering professional growth and development
- Conduct regular one-on-ones, team meetings, and training sessions to align strategies and share best practices
- Collaborate with the Account Management leadership to refine roles and responsibilities, including billing, product, and enablement support
- Work cross-functionally with Sales, Product, Finance, and Marketing to ensure the Success team, partners, and customers are equipped with the resources needed to drive success
Our take
In a world of increasingly sophisticated cyberthreats, many SMBs don’t have the resources to protect themselves. Huntress addresses the need for robust cybersecurity solutions for small to medium sized businesses, which make up 99% of the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
In recent years, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one—and we’ve got the tools, systems and processes to be successful from anywhere in the world.
- PTO & Parental Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time and floating holidays.
- 401K Match: We offer a 5% contribution to your 401k—even if you’re not paying into it yourself.
- Growth Opportunities: We’re super committed to employee development, both within and outside of Huntress – including education assistance programs, hands-on training and more.
- Health Benefits: Medical, dental, vision, and everything you’d expect from a company that cares about its team members.
- Stock Options: All full-time employees get stock options and benefit from the continued growth and success of the company.
Company HQ
Ellicott City, MD
Leadership
Kyle Hanslovan
(Co-founder & CEO)Spent nine years as a Cyber Warfare Operator for Air National Guard, and seven years as an Information Assurance Officer for the United States Air Force. Co-founded and was CEO of boutique cyber security company StrategicIO, and was a Senior Cyber Vulnerability Analyst at ManTech International Corporation.
Chris Bisnett
(Co-founder & CTO)US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. Operated in a number of Senior Security Engineering roles after leaving the Navy. Former CTO of LegalConfirm.com (acquired by Capital Confirmation, 2014).
John Ferrell
(Co-founder)Spent five years as a Security Engineer and CNO Analyst over two spells at ManTech International, with one year as a Linux Systems Engineer at SPARTA in the interim. Was a CNO Developer at StrategicIO before co-founding Huntress.
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