Payment Experience Associate, Flywire
Weekends Required
$40-48k
+ RSUs and Employee Stock Purchase Plan
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
$40-48k
+ RSUs and Employee Stock Purchase Plan
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally
- Strong written and verbal communication skills are also required
- Ability to work on a flexible schedule (e.g. shift rotations, public holidays, and weekdends) is required
- Fluency in English(required); a second language is a plus
- Excellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requests
- The desire to talk to customers on a daily basis
- An interest in data, and an understanding of its importance in driving change
- Comfortable multi-tasking; ability to perform under pressure
- International experience (preferred)
- Familiarity with CRM software (preferred)
What the job involves
- We, at Flywire, are seeking a Payment Experience Associate
- Payment Experience roles at Flywire are not your typical ‘support’ roles
- As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems
- As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm
- A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries
- The role offers a strong base to build a career within Flywire
- Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
- Be a brand ambassador and make a positive first impression of Flywire
- Provide efficient and personalized solutions to Flywire users
- Carry out proactive payer outreach, as needed, to support the completion of a booking
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists
- Conduct daily follow-up with previously unresolved requests
- Find ways to make our services more convenient for payers
- Be inspired to take initiative in new projects
- Have fun while working hard with a goal-oriented team
Application process
- Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment
- Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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