Program Manager, Chime

• Have 3-7 years experience in banking or financial services, preferably with experience in control testing, compliance, audit, fraud, complaint handling, dispute handling, and/or risk management
• Be able to demonstrate and leverage expertise in consumer financial regulations, including, but not limited to, any of Fair Lending, UDAAP, Reg-E, Reg-Z, FCRA, FDCPA, and/or SCRA
• Have excellent analytical and investigatory skills, including: (i) interpreting and reviewing complex datasets to identify anomalies; (ii) reviewing policies and procedures to identify gaps or deficiencies; and (iii) leading interviews with relevant stakeholders
• Have excellent communication and presentation skills, including being able to articulate testing results and the root cause of identified issues in a way that enables Business Control Testing and relevant stakeholders to determine appropriate remediations
• Be able to work independently, with minimal oversight, including providing guidance and coaching to junior members of the team
• Actively foster and promote collaboration, teamwork, and inclusivity, including helping to coach and train new joiners

• As a Program Manager on our newly created Business Control Testing team, you will be responsible for executing first-line control testing of complaints handling, dispute intake & investigations, fraud, and other processes
• As part of executing control testing, you will work closely with OMX control owners, Compliance, and other cross-functional teams to ensure Chime’s adherence to bank partners and regulatory requirements
• Execute risk-based control testing of OMX controls and processes to check that OMX is compliant with regulatory requirements and aligned to business best practices
• As part of executing testing: (i) help develop, maintain, and execute against test scripts; (ii) produce complete and accurate workpapers; and (iii) review and challenge the results of OMX quality control reviews
• With support from Compliance and Business Control Testing management, stay current on regulatory changes and bank partner expectations impacting consumer complaints, disputes, member experience, and other areas of testing
• Maintain strong relationships with OMX, Compliance, and Legal and Risk Management teams so that we can collectively: (i) achieve comprehensive risk and control identification and assessment; and (ii) integrate new/enhanced controls into existing business processes
• Identify, escalate, and determine the root cause of emerging risks and issues related to consumer complaints, dispute handling, or other processes. Contribute to sound issue management by tracking the progress of action plans and providing review and challenge of remediations
• Assist with creating and delivering reporting of control testing results, performance indicators, trends, and required control/process enhancements

• Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
• Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
• Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
• Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events

Total funding: $2.0bn

Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.