Principal / Senior Director of Services Strategy & Operations, Palo Alto Networks
$253-346.5k
3 days a week in office (Santa Clara, CA)
Leading cybersecurity protections and software platform
Posted today
Leading cybersecurity protections and software platform
1001+ employees
Posted today
$253-346.5k
3 days a week in office (Santa Clara, CA)
1001+ employees
Company mission
To be the cybersecurity partner of choice, protecting our digital way of life.
Role
Who you are
- 8+ years of post-MBA experience or 12+ years total experience, with a minimum of 2 years in management consulting, or top-tier tech strategy or business operations roles
- Bachelor’s degree or equivalent experience mandatory. Preferred academic credentials include an MBA or similar qualifications or equivalent military experience required
- Strong verbal and written communication skills with the ability to engage with senior audiences and bridge business and technical discussions
- Proven relationship-building and influential leadership skills
- Long term strategic outlook with ability to project manage, oversee large-scale transformations and break them down into achievable & measurable roadmaps
- A proactive self-starter with exceptional problem solving & analytical skills who excels in fast-paced, high-growth environments
- Great teammate, willing to passionately roll up their sleeves and work cross-functionally with an “operator” mindset to get things done
- Ability to create diverse teams and a customer obsessed, outcomes focused culture
- Expertise in the SaaS and/or Enterprise Services industry is preferred. Knowledge and experience in AI/ GenAI solutions and post-sales function is a plus
What the job involves
- Palo Alto Networks is seeking a Senior Director to strategize, conceptualize, design and execute transformation programs for our post-sales organization
- As a key senior leader, you will collaborate with top executives and cross-functional teams, tackling mission-critical business challenges and contributing to our industry-leading growth
- You will also drive the effectiveness and efficiency of our post-sales organization and work with the leadership team to develop and evolve the organization strategy while ensuring process optimization
- You will drive strategic alignment and accountability within the leadership team, as well as manage a broad range of strategic, change management, and operational initiatives
- You will lead a team responsible for designing and executing on the strategy within the organization through creating transformative programs and introducing operational efficiencies that deliver long-term value and success for our customers, while positively impacting multiple areas of Palo Alto Networks’ business
- This role offers a supportive, dynamic, and meritocratic environment that values innovation, learning, and teamwork
- The Services Strategy & Operations team covers transformative and operational initiatives, including AI initiatives, for all post-sales functions (Customer Success, Professional Services, Customer Support)
- Focus areas include scaling Generative AI, reimagining our workflows with an AI first approach, developing our partner ecosystem and transforming our portfolio
- You'll structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations
- Collaborate with cross-functional stakeholders to gather insights, co-create deliverables, and drive execution to achieve business goals
- Develop high-quality deliverables for executive-level consumption, including business cases and roadmap/execution plans
- Support strategic business planning and change management processes while fostering strategic capabilities across the organization
- Drive transformative change within the organization, wearing multiple hats to make a significant impact
- Own the operating cadence of accountability for all goals and drive program management and operating performance
- Enhance operational effectiveness and efficiency by scaling & improving core business processes and tools
- Develop and lead the post-sales Strategy & Operations team. Manage matrix teams to achieve post-sale business and customer objectives
Our take
With cyber threats evolving at lightening speed, businesses need robust solutions to protect their data and infrastructure. And the global cybersecurity market is projected to grow significantly, driven by increasing cyberattacks and the adoption of digital transformation initiatives. Because of this, companies are seeking security platforms that can address these challenges efficiently.
That's where Palo Alto Networks steps in, a frontrunner in the cybersecurity arena. It offers a suite of AI-powered security solutions designed to safeguard enterprises across various sectors. Its platforms, such as Cortex XSIAM and Prisma AIRS, integrate advanced threat detection, zero trust architecture, and real-time response capabilities so organizations are ready to manage and mitigate risks.
Its leadership is evident too, with impressive growth and strategic partnerships. Recently the company surpassed $1.5M in sales through the Google Cloud Marketplace, highlighting the demand for its innovative security solutions. Additionally, a collaboration with AT&T aims to enhance cybersecurity offerings, further solidifying its position in the market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2022
$34m
SERIES A
May 2022
$11m
SEED
Total funding: $45m
Company benefits
- Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
- Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
- Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
- Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
- Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
- Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day. Life at Palo Alto Network
Company HQ
Santa Clara, CA
Leadership
Nikesh Arora
(CEO & Chairman)Previously the President and COO at SoftBank, CBO at Google, and CMO at T-Mobile.
Nir Zuk
(Founder & CTO)Previously CTO at NetScreen Technologies, which was acquired by Juniper Neworks in 2004. They also co-founded OneSecure where they served as CTO and was the Principal Engineer at Check Point Software Technologies.
Lee Klarich
(CPO)Initially joined Palo Alto in 2006 as the EVP of Product Management and became CPO in 2018. Prior to this, they were the Director of Product Management at Juniper Networks and a Product Line Manager at NetScreen Technologies.
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