Senior Customer Support Manager, Cozero
+ Participation in our VSOP pool
Emissions tracking & reductions software
Open for applications
Emissions tracking & reductions software
21-100 employees
Open for applications
+ Participation in our VSOP pool
21-100 employees
Company mission
To facilitate the transition to a low-carbon economy. In the fight to reverse climate change, Cozero aims to be the most vital tech enabler in the world’s transition to an economy of sustainable value creation.
Role
Who you are
- 4+ years experience in a customer support or helpdesk role
- Early Involvement: You bring hands-on experience as one of the early members of a customer support function or a similar role
- Ownership: You thrive an environment where you can take ownership and drive initiatives that set the stage for growth
- Customer-Centric: Passionate about delivering exceptional customer experiences and resolving issues quickly and efficiently
- Tech-Savvy: Comfortable with troubleshooting basic technical issues and learning new software tools quickly
- Strong Communicator: Clear and concise in written and verbal communication, with the ability to explain complex concepts in simple terms
- Problem Solver: Proactive in identifying issues and offering creative solutions to customer challenges
- Adaptable & Resilient: Thrives in a fast-paced environment and handles escalations or urgent issues with composure and professionalism
- Experience in SaaS or technology-driven environments is a plus
- Fluency in English a must, German would be a bonus
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- You are based in one of the following countries: Germany, Netherlands, Portugal, UK (or willing to relocate)
What the job involves
- We are looking for a passionate Senior Customer Support Manage to help us transform every company into a sustainable business
- In this unique role, you will play a pivotal role in ensuring our customers achieve their desired outcomes through the use of our products and services. You will build strong relationships, deliver exceptional customer experiences, and drive customer loyalty and retention
- Develop and optimize workflows to create a scalable and efficient customer support function, taking ownership of innovative strategies and operational improvements
- Ensure quick and smooth issue resolution, maximizing customer satisfaction, and handling escalations for urgent problems
- Assist with onboarding, answer inquiries, and provide timely responses to support tickets
- Offer expertise on climate-conscious aspects of the product, and support customers with product-related challenges, from basic features to technical issues
- Track performance metrics like resolution time and customer satisfaction to continuously improve service quality
- Gather valuable feedback on product bugs and usability issues, collaborating to resolve them and help guide customer customizations
- Create and maintain comprehensive training materials, FAQs, and the support wiki to empower customers and with easily accessible resources
- Maintain strong customer relationships by delivering effective solutions and providing clear product information to enhance the overall experience
Our take
Conflicts in the 2020s and climate change are challenging energy companies, leading to an unprecedented demand for more commitment to renewable raw materials from all stakeholders. For companies, this means it is now no longer a luxury to save CO2 emissions where possible.
Cozero is a software company that creates products to fit that need. The startup was founded to enable companies to effectively decarbonize. The startup differentiates itself from competitors by framing these CO2 savings in the language of business - each measure details CO2 saved per Euro invested.
The startup’s next steps will involve using funding to accelerate platform expansion internationally and drive multiple integrations with all types of business software and accounting tools. The more data the platform can touch, the more powerful a tool it will provide.
In the future, Cozero could become a part of company efforts to meet increasingly tight emissions regulations. However, in order to do that, it must be able to prove it can meet the high standards of climate auditors - no mean feat, but one that Cozero believes its data-first approach can resolve.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2024
$7.1m
SERIES A
Total funding: $7.1m
Company benefits
- Working at an early stage and fast-paced startup such as Cozero means that all your contributions will have a direct impact on the product and by extension on lowering the carbon emissions of companies
- As one of the first hires of the company, you will also be able to grow together with us and be a very influential part of the company. We are an open-minded team that works closely together in a non-hierarchical manner
- You would join us in our beautiful office in the heart of Berlin, and we offer the flexibility of working from home.
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Fabian Schwarzer
(MD)Previously a Senior Consultant at Roland Berger.
Helen Tacke
(MD)Preciously a Partner at a family office investment fund. Co-founder of VEECEE, a networking platform for Venture Capitalists.
Tiago Taveira
(CTO)8+ years experience as a Full-Stack Developer and Product Manager prior starting Cozero
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