Senior Customer Support Manager, Cozero
+ Participation in our VSOP pool
Carbon accounting & climate management solution
Job no longer available
Carbon accounting & climate management solution
21-100 employees
Job no longer available
+ Participation in our VSOP pool
21-100 employees
Company mission
To enable companies to effectively decarbonize and transform their business sustainably in light of financial implications.
Role
Who you are
- 4+ years experience in a customer support or helpdesk role
- Early Involvement: You bring hands-on experience as one of the early members of a customer support function or a similar role
- Ownership: You thrive an environment where you can take ownership and drive initiatives that set the stage for growth
- Customer-Centric: Passionate about delivering exceptional customer experiences and resolving issues quickly and efficiently
- Tech-Savvy: Comfortable with troubleshooting basic technical issues and learning new software tools quickly
- Strong Communicator: Clear and concise in written and verbal communication, with the ability to explain complex concepts in simple terms
- Problem Solver: Proactive in identifying issues and offering creative solutions to customer challenges
- Adaptable & Resilient: Thrives in a fast-paced environment and handles escalations or urgent issues with composure and professionalism
- Experience in SaaS or technology-driven environments is a plus
- Fluency in English a must, German would be a bonus
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- You are based in one of the following countries: Germany, Netherlands, Portugal, UK (or willing to relocate)
What the job involves
- We are looking for a passionate Senior Customer Support Manage to help us transform every company into a sustainable business
- In this unique role, you will play a pivotal role in ensuring our customers achieve their desired outcomes through the use of our products and services. You will build strong relationships, deliver exceptional customer experiences, and drive customer loyalty and retention
- Develop and optimize workflows to create a scalable and efficient customer support function, taking ownership of innovative strategies and operational improvements
- Ensure quick and smooth issue resolution, maximizing customer satisfaction, and handling escalations for urgent problems
- Assist with onboarding, answer inquiries, and provide timely responses to support tickets
- Offer expertise on climate-conscious aspects of the product, and support customers with product-related challenges, from basic features to technical issues
- Track performance metrics like resolution time and customer satisfaction to continuously improve service quality
- Gather valuable feedback on product bugs and usability issues, collaborating to resolve them and help guide customer customizations
- Create and maintain comprehensive training materials, FAQs, and the support wiki to empower customers and with easily accessible resources
- Maintain strong customer relationships by delivering effective solutions and providing clear product information to enhance the overall experience
Our take
Climate change and conflicts continue to challenge energy companies, leading to an unprecedented demand for more commitment to renewable raw materials from all stakeholders. For companies, this means it is now no longer a luxury to save CO2 emissions where possible.
Cozero is a software company that creates products to fit that need. The startup was founded to enable companies to effectively decarbonise. It differentiates itself from competitors by framing these CO2 savings in the language of business - each measure details CO2 saved per Euro invested.
With over 70 enterprise customers, the company's next steps will involve accelerating its international expansion and advancing its Climate ERP solution. Having already helped cut Vodafone's media carbon footprint by a third, the company is well set for even greater success as it continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2024
$7.6m
SERIES A
Total funding: $7.6m
Company benefits
- VSOP: As a valued team member, you'll have the opportunity to join our VSOP pool, allowing you to share in the company's financial success
- 27 days of vacation: We offer 27 days of paid time off on top of national holidays, no matter where you are based
- Flexible working hours: Trust is the backbone of our culture, so you have the autonomy to set your own work hours. We recognize that work-life balance varies for each individual, so you are encouraged to adjust your schedule to suit your personal needs, whether that's spending time with family or focusing on your health and well-being
- Learning budget: You will have a budget of EUR 500 per year to allocate towards any learning and development activities of your choice. You have the freedom to select whatever you believe is best for your growth
- Work from home budget: You will receive a one-off payment of EUR 500 to purchase any equipment you need for your remote office. We provide you with a Mac
- Work from anywhere: We fully embrace remote work and its flexibility. However, we must adhere to the tax regulations specific to each country
- In-person Gatherings: There's nothing like in-person connections to boost team spirit. That's why we organize two types of gatherings: company-wide events twice a year and team-focused meetups twice a year
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Fabian Schwarzer
(Co-Founder & COO)Previously a Senior Consultant at Roland Berger.
Helen Tacke
(Co-Founder & CEO)Preciously a Partner at a family office investment fund. Also previously Co-founded VEECEE, a networking platform for Venture Capitalists.
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