Technical Account Manager, Buildkite
West Coast
+ Equity opportunities
More information about location
Automation & collaboration tools
Open for applications
Automation & collaboration tools
101-200 employees
Open for applications
+ Equity opportunities
More information about location
101-200 employees
Company mission
To build tools to help the best software teams stay happy and productive.
Role
Who you are
- If you’re passionate about technology and love driving customer success, this is the role for you!
- A strong technical background, with experience using tools like Buildkite, AWS, GCP, Terraform, Kubernetes, or other CI/CD and DevOps platforms
- Excellent communication skills, capable of explaining complex technical concepts to both engineering teams and senior leadership
- A passion for customer success, with an empathetic approach to building lasting relationships with customers
- Strong problem-solving skills, thriving in fast-paced environments where you can work autonomously and handle multiple priorities
- Experience working with remote, cross-functional teams, and enjoy adapting to different time zones and customer needs
- Comfort with ambiguity and a proactive attitude to handle evolving customer needs in a dynamic environment
- This is not a software engineering role, but familiarity with scripting (bash) or an understanding of languages like Ruby, Go, JavaScript, or Python is a plus
What the job involves
- We are currently seeking multiple Technical Account Managers
- As a Technical Account Manager (TAM), you will be a Buildkite expert in the Technical Services team responsible for building and maintaining relationships with our largest and most complex clients
- You will work closely with Sales, Support, Product Management, Engineering, and Leadership to bring visibility of our client needs to the forefront of all our processes and deliver a high-touch customer experience
- Managing a portfolio of high-value, strategic customers, ensuring their technical needs are met and proactively addressing potential issues
- Leading customer calls to resolve technical challenges, offering customized solutions, and guiding them through seamless product integrations
- Collaborating with Sales to ensure a smooth handoff from pre-sales to post-sales, supporting customers from day one
- Working with Engineering and Product teams to influence development based on customer feedback, advocating for features that drive customer success
- Advocating for the customer within Buildkite, ensuring challenges are escalated and resolved quickly
- Conducting regular check-ins to assess customer satisfaction, boost engagement, and identify opportunities for growth or cross-sell
- Monitoring customer goals, defining success criteria, and tracking progress to ensure they continue to see value in Buildkite
- Troubleshooting technical issues, submitting bug reports, and following up on feature requests to meet customer needs
- Providing training to help customer teams become Buildkite experts, ensuring effective onboarding and consistent usage across their organization
Our take
With researchers predicting that the CI/CD tools (delivery software automation tools) market will grow by 18% by 2031, now is a better time than any for companies like Buildkite to find clients. Founded in Australia in 2014, Buildkite is well placed to find delivery company clients in the 2020s from its huge landmass and export home country Australia.
Buildkite design tools and platforms for eCommerce, communications, and delivery companies as large as Shopify and Intercom. In 2022, it was awarded $21 million in Series B which it plans to use to develop new products. This is off the back of the success of its Test Analytics tool which can help test the reliability of test suites for developers.
Buildkite still has some tricks up its sleeve and continues to develop new suites of products for software clients, showing that it is a still-relevant company amidst a lot of competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2022
$21m
SERIES B
Aug 2020
$17.5m
SERIES A
Total funding: $38.7m
Company benefits
- Yearly budget to spend on travel, conferences, workshops, courses, and books
- Comprehensive health and hospital cover
- 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary (you can use it flexibly, change between primary and secondary, and take the same leave for a still birth)
- Budget for a desk and chair, and a new computer as well as any other tech
- Co-working budget
- 6 weeks of paid leave per year
- Take time out of work for fitness
- Yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo
Company values
- Bring the weird: We value and embrace what makes us different
- Be real with each other: We acknowledge the whole human, not just the role
- Empower others: Our teams are diverse, and our people are distributed - we provide everything they need to do their best work
- Maintain momentum: Continuous Delivery is all about shipping quickly and often, and we embody this in how we approach our work
- Build it together - Magic happens when we collaborate directly with our customers, with our colleagues, and with our peers across the industry
Company HQ
CBD, Melbourne, VIC
Articles
Leadership
Keith Pitt
(CEO)Previously Software Developer at Pin Payments,Senior Developer at Envato, Co-Founder at Desktoppr, Software Developer at Hooroo.
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