Senior Customer Support Engineer, ZEDEDA

Deployments

$130-150k

+ Equity

Docker

Kubernetes

Python

Linux

Terraform

Azure

Postman

Senior and Expert level

San Francisco Bay Area

Office located in San Jose, CA

Edge management & orchestration solution

Job no longer available

Edge management & orchestration solution

101-200 employees

B2BArtificial IntelligenceEnterpriseInternet of ThingsSaaSCloud Computing

Job no longer available

$130-150k

+ Equity

Docker

Kubernetes

Python

Linux

Terraform

Azure

Postman

Senior and Expert level

San Francisco Bay Area

Office located in San Jose, CA

101-200 employees

B2BArtificial IntelligenceEnterpriseInternet of ThingsSaaSCloud Computing

Company mission

To offer a purpose-built ocrhestration solution for distributed edge computing that helps unlock the digital future.

Job

Company

Role

Who you are

BS Computer Science, Information Technology or similar experience
8+ years experience supporting technical end-users
Excellent troubleshooting and root-cause analysis skills
Proven technical writing skills
Project management skills
Excellent communication and written skills (English)
Handling of hardware appliances and configuration of UEFI/BIOS
Linux system administration & advanced Linux troubleshooting
Python programming and Shell Scripting (both optional)
Management of network adapters, interfaces
Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures
Operate and troubleshoot SSH ; secure tunnels
Familiar with both Type 1 and Type 2 hypervisors
Troubleshoot hypervisors, including performance
Deploy and manage Docker containers
Certified Kubernetes Administrator (CKA), preferred
Configuration of Azure or alternative clouds
Practical operation of Swagger
Setup and configuration of APIs such as Postman and Terraform

What the job involves

Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are responsible for delivering frictionless and smooth deployments to our Fortune 500 Customers
Deployments run over a period of 12-24 months during which you develop trusted technical relationships with our customer and also take the initiative to update documentation, write better procedures, create a video
Deployments are technically complex and will present you with technical challenges calling upon your best troubleshooting and analytical competences
Next to your technical focus you also coordinate x-functional deployment activities
You are an energetic self-starter fully committed to our customers’ success by putting yourself in our customer’s shoes and constantly striving to make sure they can use our product to the best of its and their ability, by:
Creating ecstatic customers
Educating customers through ongoing knowledge transfers
Ensuring frictionless deployments
Escalation management
On-call duties
Radiate energy and enthusiasm

Our take

Managing diverse applications and data across distributed edge environments is a major headache for large enterprises. Enter ZEDEDA, a leader in edge management and orchestration, offering a solution that tackles this growing challenge.

ZEDEDA simplifies edge computing by extending the familiar cloud management experience to the edge. Its product increases visibility and security, and allows for faster deployment of edge applications. This is crucial, as demand for edge AI and real-time data analysis increases, pushing companies to manage workloads across numerous connected devices.

This rising demand has attracted significant investments, allowing ZEDEDA to accelerate sales, marketing, and R&D to capitalize on the booming edge computing market. Partnerships with industry leaders like Rockwell Automation and Emerson further validate its position and potential to shape the future of edge orchestration.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (3.5)

Company

Funding (last 2 of 5 rounds)

Feb 2024

$72m

SERIES C

Jul 2022

$26m

SERIES B

Total funding: $129.6m

Company benefits

Medical, dental, vision, and prescription plans
Health savings and flexible spending accounts
Commuter benefits
Life, disability, and other insurance options
Comprehensive retirement plans
Flexible work arrangements

Company HQ

Ballbach and SOFA, San Jose, CA

Leadership

Said Ouissal

(Co-Founder & CEO)

Board Member at Marathon Digital Holdings and Entrepreneur at Endeavor. Previously held VP roles at Violin Memory, Juniper Networks, and Ericsson.

Erik Nordmark

(Co-Founder & CTO)

Board Member at The Linux Foundation. Previously a Software Engineer at Arista Networks, a Distinguished Engineer at Cisco Systems and Sun, and an Architect at Oracle.

Roman Shaposhnik

(Co-Founder)

Co-Founder of The IP Paperclip Project and Ainekko. Previously held VP roles at The Apache Software Foundation and The Linux Foundation. They were also a Technical Advisor at Ampool.

Vijay Tapaskar

(Co-Founder)

VP of Engineering at Cisco. Previously held Software Engineering roles at Skyport Systems, Juniper Networks, and Cisco Systems.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 6 more jobs at ZEDEDA