Group Product Manager, Ro
Patient Experience
$201-240k
Plus equity
More information about location
2 days a week in office (Tri State Area, NY)
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$201-240k
Plus equity
More information about location
2 days a week in office (Tri State Area, NY)
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- 7+ years of product management experience in consumer tech, prior experience in ecommerce preferred
- Strong track record of successfully managing consumer applications across native mobile and web to drive user engagement and retention
- Deep knowledge of UX patterns and best practices, including how they scale across different use cases, platforms, and devices, and a strong sense of aesthetics and attention to detail, ensuring every interaction is crafted with care
- Passion for high-quality design and interaction—you actively explore best-in-class apps and digital tools to stay inspired
- Deep experience with optimization and a data-driven mindset: experience using A/B testing, analytics, and user research to guide product decisions and optimize user flows
- Strong technical knowledge and understanding—you know how your product is built, the underlying systems that power it, and how to work effectively with engineers to create best-in-class products that can scale
- Outstanding communication and cross-functional collaboration skills: Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
- Excellent product judgment: Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle
What the job involves
- As Group Product Manager, you will play a critical leadership role in shaping and advancing the logged-in patient experience across Ro’s mobile and web platforms
- You’ll work to ensure patients can seamlessly navigate their care journey—from onboarding to engaging with their clinical team—through intuitive, delightful and effective digital experiences
- You’ll be instrumental in driving initiatives that improve patient engagement, retention, satisfaction, and conversion
- You bring a strong track record of applying UX best practices and experimentation strategies to optimize user flows, reduce friction, and drive measurable growth
- You’ll collaborate closely with engineering, design, consumer insights, operations, marketing, and clinical teams to define and execute on a strategic product vision
- This role reports directly to the SVP of Product Management and is ideal for a data-savvy, customer-obsessed product leader with a passion for UX excellence and performance-driven thinking
- Lead efforts to enhance the logged-in patient experience across mobile and web, ensuring the experience supports seamless and impactful care journeys
- Define and execute a product vision and roadmap that balances usability and business impact— through both best-in-class UX patterns and flow optimization
- Lead cross-functional collaboration with engineering, design, marketing, clinical, and operations teams to deliver high-quality, scalable product experiences
- Use research, data, and experimentation to deeply understand patient behaviors and identify key opportunities for improvement
- Define clear success metrics related to engagement, retention, and conversion, and apply a rigorous test-and-learn approach to iterate and improve
- Apply and advocate for UX and interaction design best practices that elevate quality across platforms and devices
- Leverage experimentation and A/B testing to refine and validate product decisions, ensuring every change measurably improves the user experience
Our take
Ro is a healthcare startup that connects patients directly to physicians, nurses, and pharmacists. The founders of Ro established the company because they felt that health insurance wasn’t working as it should, as the pooled cost of expensive treatments means that the price of individual doctor visits is inflated.
Ro’s primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Instead of having to travel to a doctor’s office, Ro customers can access a video conference with a physician on-demand, from the comfort of their own home.
In order to tap into the global medical market, which is worth over $4 trillion, Ro raised $150 million at a valuation of $7 billion in 2022. It has expanded to more health areas, such as skincare and mental health, and launched an online pharmacy. Despite this, a substantial number of layoffs in spring 2022 indicated that Ro's accelerated growth had caused problems with its internal organization. Having now narrowed its focus and spending more on less, Ro has streamlined its operations and looks to continue on a steady upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and USer Acqusition at kgb and as VP of Growth at BARK.
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