Sales Operations Apprentice, Back Market
Mandarin Speaker, Seller Success
More information about location
3 days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
More information about location
3 days a week in office
501-1000 employees
Company mission
To restore trust and desire for refurbished devices.
Role
Who you are
- You are looking for a 6-months internship from July to December 2025
- English and Mandarin are no-brainers (fully professional capability in English, Native in Mandarin). If you’re extra cool and speak more languages, bonus points for you!
- Strong sense of Ownership & positive learning attitude are must-have
- Good organization & communication skills, and not afraid of writing structured documents
- Detail-oriented and patient to build a project from start to finish, and have a lot of drive with a can-do attitude
- Interested in engaging with small to medium-sized businesses and e-commerce
- Experience in content creation and live broadcasting is a plus
- Interested in fast-growing start-ups preferred
- Salesforce, SQL, and/or Tableau experience is a plus, but readiness to learn a must
What the job involves
- The Seller Success Department’s mission at Back Market is to source great products that our customers want, working with thousands of refurbishers selling on our platform
- Within the Supply Department, the Cross-Border Sellers Team scales up the circular economy revolution by enabling a stable supply of high quality refurbished products from APAC countries to European consumers
- As a Sales Operations Intern, your main priorities are to gather seller insights on common business blockers on after sales management and act as a trustworthy bridge between internal stakeholder teams and sellers
- You will be able to contribute to overall business by leading on sales enablement projects or programs that unleash the potential of sellers to scale up
- Cross Functional & Internal Communication: Support the Seller Success Operations Manager to coordinate communications between internal functional teams (quality, logistics, finance, legal etc) and business team
- Seller Communication & Webinars: be the key taskforce to lead on seller education webinars and develop Chinese content library
- After Sales Support & Seller Feedback Mastery: be a crucial driver for improving sellers’ after sales management and support internal teams to enhance process:
- Study sellers’ feedback on after sales cases, analyze and guide sellers to follow processes efficiently, and make escalation when needed (Seller Support Center, Care, Logistics etc.)
- & Gather seller feedbacks in a systematic way, validate by probing internal data, identify common frictions and turn them into actionable insights
- Competitive Analysis: regular study of competitors’ after sales management flow through online research and maintaining close communication with the Account Managers & the sellers community
- Fulfilment Partners: Support the Seller Success Operations Manager to monitor logistics performance and maintain highly effective communication with our fulfillment partners:
- Support on the operations of monthly seller discount scheme, inventory agreement, technical maintenance and logistics incident escalations
- Starting date: July 2025
- Duration: 6 months
Application process
- Video-call Interview with the Talent Acquisition Specialist
- Case study / home assignment
- Skills fit interview with the direct manager
- Cultural fit interview with another person in the team
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become
Company HQ
19th arrondissement of Paris, Paris, IDF
Leadership
Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.
Vianney Vaute
(Chief Creative Officer)Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.
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