Senior Technical Success Manager, JFrog

$165-180k

+ Equity package of restricted stock units (RSU) + Employee Stock Purchase Plan.

Docker

Salesforce

Jenkins

Maven

JIRA

DevOps

Senior and Expert level

Remote from US

Software supply chain platform

Be an early applicant

Software supply chain platform

1001+ employees

B2BSecurityEnterpriseDevOpsCloud Computing

Be an early applicant

$165-180k

+ Equity package of restricted stock units (RSU) + Employee Stock Purchase Plan.

Docker

Salesforce

Jenkins

Maven

JIRA

DevOps

Senior and Expert level

Remote from US

1001+ employees

B2BSecurityEnterpriseDevOpsCloud Computing

Company mission

To transform the way enterprises manage and release software updates, with liquid software that flows continuously and automatically from build all the way through to production.

Job

Company

Role

Who you are

Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 7+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company
Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers
Knowledge of DevOps and DevSecOps practices and familiarity with CI/CD tools (e.g., GitHub, Jenkins, Artifactory, Maven, Docker) in software development and delivery
Strong problem-solving, communication, and interpersonal skills with proven ability to build rapport and trust with all stakeholders including C-suite executives
Analytical mindset with the ability to interpret data and provide actionable insights
Self-motivated, detail-oriented, and able to manage competing priorities in a fast-paced environment
Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth

What the job involves

We are seeking a talented and experienced Senior Customer Success Manager for the Americas Customer Success team
In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing
Own the customer journey, driving happiness, adoption, and value realization from JFrog products, while ensuring customer retention, satisfaction, and adoption
Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to create and maintain a Success Plan with clear metrics addressing both immediate and future customer needs
Build trusted advisor relationships with customer executives, understanding their evolving strategy, industry trends, and shaping success plans accordingly. Act as the ‘voice of the customer’ to provide feedback to senior management and internal teams
Proactively monitor customer health, user trends, and identify risks. Leverage CRM tools (e.g., SFDC, JIRA) to track progress and recommend actions to drive adoption and mitigate risks
Conduct Business Reviews (e.g., QBRs) that focus on proving ROI and identify any potential risks and help increase customer adoption of key platform features and best practices to maximize ROI
Serve as a strategy and business partner and building champions within the customer’s organization to advocate for the platform
Maintain deep product knowledge, stay current with CI/CD technology trends, and manage communication channels across departments to ensure customers' evolving needs are met effectively

Our take

Although people expect their software to be updated continually, unobtrusively and securely, in practice this isn't often the case. JFrog was founded in 2008 with a mission to change the way companies release software updates, providing an automation-first platform for collaborative DevOps.

While there are other collaborative DevOps platforms in the market, such as Docker Hub, Azure DevOps and Kubernetes, JFrog stands out with its use of REST APIs to automate the development pipeline, and its combination of DevOps and DevSecOps (development security) in a single platform. This has helped JFrog grow a client base of thousands of companies, which includes firms such as Dell, Netflix, Facebook and the majority of the Fortune 100.

JFrog has enjoyed rapid growth throughout the wider slowdown in the tech sector. It has been focusing on its security product since its acquisition of IoT security specialists Vdoo in 2021, and this has culminated in strong sales for its recently-released security product. It will continue to focus on developing its product and is on track to achieve its aim of becoming the de-facto standard for update management.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

17% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 5 rounds)

Oct 2018

$165m

SERIES D

Jan 2016

$50m

SERIES C

Total funding: $226.5m

Company benefits

Employee Stock Purchase Plan
Medical, dental & vision
Retirement, wellness and much more!

Company HQ

Sunnyvale, CA

Leadership

Shlomi Ben Haim

(CEO)

Is a member of the Forbes Technology Council. Was previously CEO of AlphaCSP Java Experts and a Major in the Israeli Air Force.

Yoav Landman

(CTO)

Was previously Senior Consultant with AlphaCSP and a Senior Developer at Attunity, Verve Inc and Sausage Software.

Fred Simon

(Chief Architect)

Was Founder of AlphaCSP. Before that was Developer with Bouygues and SGT.

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