Senior Director of Account Management, AlphaSense
Account Management, Financial Services (Strategics)
$200-250k
Market intelligence and search platform
Be an early applicant
Market intelligence and search platform
1001+ employees
Be an early applicant
$200-250k
1001+ employees
Company mission
AlphaSense's mission is to organise the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- Proven Leader: You’ve successfully managed teams and are passionate about developing your people
- Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes
- Customer-Centric: You measure success by the success of your customers and inspire your team to do the same
- Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback
- Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow
- Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations
- Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed
- Effective Communicator: You can break down complex data into actionable insights and communicate them clearly
- 10+ years of work experience in sales, account management, or client success
- 5+ years of direct people management experience
- 2+ year managing managers
- A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
- Ability to distill and explain complex issues in simple terms
- Experience operationalizing the customer journey
- An intelligent, articulate, consultative and confident client facing professional
- Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
- Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
- Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
- Outstanding oral, written and presentation skills
- Effective time management and task prioritization when under pressure
What the job involves
- The Financial Services Strategics team manages our largest financial services clients, including hedge funds, private equity firms, and investment banks
- We are looking for a Senior Director to lead a team of Account Managers and serve as the architect for how we scale
- In this high-impact role, you will move beyond day-to-day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption
- You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment
- Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts
- Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption
- Achieve and exceed retention and expansion goals by coaching + modeling 360 degree relationship-building and driving value realization through product utilization
- Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts
- Own hiring, talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs
- Collaborate with Sales to drive successful growth outcomes
- Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives
Our take
Manual research can be a serious pain: financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field, AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it has now set its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Jun 2026
$350m
LATE VC
Jun 2024
$650m
LATE VC
Total funding: $1.6bn
Company benefits
- Work from home opportunities
Company HQ
Union Square, New York, NY
Leadership
Jaakko Kokko
(Co-Founder & CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(Co-Founder & CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
Salary benchmarks
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