Account Team Manager, Alma
Buy now, pay later solutions
Job no longer available
Buy now, pay later solutions
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To put finance back in its rightful place: at the service of merchants and consumers!
Role
Who you are
- You hold a Master’s degree in Business or equivalent
- You have a minimum of 6 years of relevant work experiences in Account Management or Customer Success field, ideally in the e-commerce, SaaS or retail industry
- A first management experience is a strong plus (but not a must!)
- Fluency in both French & English are mandatory, as well as a strong written and oral communication skills and the ability to adapt to different contexts and audiences
- You possess strong commercial and negotiation skills
- You’re a born leader and people focused. You’re data-driven, result-oriented and have the ability to embrace and drive change in a fast-paced environment
What the job involves
- The Account Management team is responsible for developing portfolios of high-potential, large-sized merchants
- They focus on growing accounts, identifying and unlocking up-sell & cross-sell opportunities and developing outstanding relationship with merchants, making sure that merchants benefit the most of Alma’s value
- As a Team Manager - Account Manager, your role will be to manage and coach a team of Account Managers to help them successfully pilot their portfolios and achieve their quarterly revenue quotas
- Reporting to the Head of Customer Success
- Leading & growing a team of 4 Account Managers:
- Drive achievement of quarterly revenue quotas, manage team’s portfolios, track performance and identify business opportunities
- Hold weekly 1:1 meetings and team routines
- Effectively prioritise team's work, manage expectations and push back if necessary
- Coach Account Managers on the job, support them on complex cases, create expansion and value creation strategies, provide recognition and regular feedback to empower each team member
- Define objectives in accordance with the strategy and established OKRs of the broader Customer Success organisation
- Fostering strong team spirit & effective collaboration:
- Foster best practices sharing and instil a positive, engaging and caring dynamic within the team
- Communicate effectively upwards and downwards using structured oral and written communication and demonstrate a strong situational intelligence to influence others
- Liaise with key stakeholders in Onboarding & Training, Sales, Operations, Revenue Operations, Finance & Risk teams to continuously improve processes and identify potential roadblocks
- Leading change:
- Lead key initiatives to scale business, work with other teams to identify shared goals and interdependencies
- Proactively communicate vision and strategy to teams, cross-functional partners and key stakeholders
- Drives adoption of new practices within the team, act as a role model and identify team champions
Application process
- Phone interview with Recruiter (45 min)
- Visio (or in-person) interview with Antoine, VP Sales (60 min)
- In-person case study interview with Christel, CSM Lead & Hippolyte, CSM Team Lead (60 min)
- In-person team-fit interview
Our take
Alma is a leading European buy now, pay later (BNPL) company. It's focused on merchants, and provides instalment and deferred payment solutions to help them increase customer loyalty and generate extra sales revenue.
The BNPL industry has taken off in Europe in recent years, with many people now opting for this rather than credit cards. Lots of companies have capitalised on this new opportunity, including the likes of Klarna and Alma, fintechs like Monzo, and card giants like MasterCard.
Despite competition in the space, Alma has grown significantly in recent years. It took advantage of the fact that Klarna (the dominant force in Europe) wasn't in France when first launching in its domestic market. Now, more than 13,000 brands use Alma, including Sandro, The Kooples, and Samsonite. It is focused on expansion and partnerships (such as its 2023 partnership with leading payment operations platform Numeral) to win the rest of the European BNPL market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2022
$134.3m
SERIES C
Jan 2021
$57.3m
SERIES B
Total funding: $210.1m
Company HQ
Porte-Saint-Denis, Paris, France
Leadership
Louis Chatriot
(CEO)Previously General Manager for Italy at Stripe, and Country Manager (France) at Local Motion. Co-founded Tame, where they served as CTO until 2014.
Guillaume Desloges
(COO)Previously worked at Mazars Acturiat, first as a Senior Quantitative Analyst and later becoming Senior Manager of Mazars Quantitative Solutions.
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