IT Senior Manager, Leap
Retail & Corporate
$120-140k
+ Annual Cash Bonus + Equity
3+ days a week in office
Launches and operates omnichannel-enabled retail stores
Be an early applicant
Launches and operates omnichannel-enabled retail stores
201-500 employees
Be an early applicant
$120-140k
+ Annual Cash Bonus + Equity
3+ days a week in office
201-500 employees
Company mission
To bring the world’s best and brightest brands to shoppers.
Role
Who you are
- Experience with Google Workspace, BetterCloud, Jamf, and JumpCloud is highly desired
- Bachelor's or equivalent experience in Computer Science/IT or related field
- 3 years IT support management experience, preferably with multi-location retail support
- Strong leadership and management skills
- Excellent technical skills (hardware, software, networking, security)
- POS and retail technology experience essential
- Excellent communication and problem-solving skills
- Experience with Google Workspace, BetterCloud, Jamf, and JumpCloud preferred
What the job involves
- Manage IT for our NYC corporate office and 100 US retail locations
- Lead an IT team, ensuring technical support, minimal downtime, and efficient infrastructure
- Manage and mentor IT team (hiring, training, performance)
- Oversee daily support operations, ensuring timely issue resolution in Slack and Intercom
- Develop/implement support policies, procedures, and SLAs
- Manage IT budget
- Provide technical guidance on hardware, software, and network issues
- Oversee IT system installation, maintenance, and troubleshooting (desktops, laptops, POS, network devices)
- Manage corporate network infrastructure (LAN/WAN, Wi-Fi, security)
- Ensure data security and integrity
- Support retail-specific technology (POS, inventory management)
- Manage retail technology vendors
- Provide and manage corporate desktop support
- Manage IT vendors and contracts
- Maintain documentation and generate performance reports
- Administer and support Google Workspace, BetterCloud, Jamf, and JumpCloud environments
- Administer and support device inventory and asset management via Snipe-IT
- Prepare and support new store openings (NSOs) throughout the year
Our take
While the realm of online shopping has flourished, eCommerce brands have recognized the enduring value of engaging with shoppers in a physical setting. Addressing this demand head-on, Leap has taken the initiative to craft immersive retail experiences tailored for online brands.
Leap's contribution lies in its ability to swiftly establish brick-and-mortar retail stores for eCommerce brands, all while significantly curbing costs and minimizing associated risks. Collaborating closely with landlords, developers, and property brokers, Leap pinpoints optimal locations within top retail corridors and bustling shopping centers. Beyond this, Leap's integrated platform takes charge of essential elements like staffing and invaluable data insights.
A testament to its success, Leap experienced an astounding fourfold surge in sales during 2021, successfully inaugurating 50 stores across a diverse array of eight markets. This achievement stands as a precursor to the infusion of recent capital, poised to fuel Leap's ongoing expansion efforts.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$20m
LATE VC
Jun 2023
$15m
LATE VC
Total funding: $109.5m
Company benefits
- Medical & Dental: Employees who work 30+ hours per week are eligible for medical, dental and vision benefits which include employer contributions. We offer individual, individual + spouse, individual + children and family programs
- Parental Leave: We offer expecting parents 12 weeks of paid time off to bond with their new family members and adjust to their new life
- Wellness Programs: All Leap employees are eligible for assistance in the areas of legal, financial, counselling and other programs at no cost through our Leap wellness program
- Unlimited PTO: We believe taking the time to refuel is important and offer unlimited PTO to corporate employees
- 401k: All Leap employees are eligible to participate in the company's 401 upon 60 days of employment. Our provider gives you access to a simplified investment selection platform that makes it easy to sign up and manage overtime
- Discount on Leading Brands: All employees recieve a 25-50% discount on purchases made from our leading brands
- Employee Referal Incentives: If an employee refers a qualified candidate, we'll reward them with cash if the candidate works for us
- Mass Transit Commute Assistance: Staff are able to make daily commute to work more convenient and affordable by paying for mass transit and parking expenses pre-tax
- Paid Sabbatical: Upon 10 years of service, full time employees receive four weeks of full paid time off
Company values
- Leadership: We believe in empowering those around us. It's about leading by example - always acting with empathy, humility, and a high degree of accountability
- Focus: Greatness is doing the little things well. We strive for success by focusing on the details that matter. There are no shortcuts to our approach, and we strive for success by prioritizing the work that will have the greatest impact on our brands and organization
- Innovation: We leverage technology, design, and expertise wherever we can to better engage customers. We make smart decisions and efficiently manage costs to create meaningful brand experience - without overlooking the fundamentals
- Integrity: We believe in creating high quality but unpretentious experiences which make our customers, brands, and staff, feel good, welcome and uncluded
Company HQ
West Village, New York, NY
Leadership
Amish Tolia
(Co-Founder & CEO)Amish worked their way from investment banking to co-founding multiple companies, including Pear, Viking Investment Management and Brand Innovators Labs.
Jared Golden
(Co-Founder)An entrepreneur with experience building, advising and investing in companies in numerous spaces, Jared has co-founded multiple companies alongside Amish since 2009.
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