Contract Customer Marketing Coordinator, Vimeo
6 Month Contract
$32.00- $40.00 USD per hour
All-in-one video experience platform
Open for applications
All-in-one video experience platform
1001+ employees
Open for applications
$32.00- $40.00 USD per hour
1001+ employees
Company mission
Vimeo's mission is to empower video creators to tell exceptional stories, and connect with their audiences and communities.
Role
Who you are
- Bachelor's degree in Marketing, Communications, or a related field
- Experience at global, B2B/SaaS public companies operating in multiple countries, bonus if it’s in the technology industry
- Experience in Customer Advocacy: 2+ years of experience working in customer marketing, advocacy, or related roles within B2B SaaS companies
- Familiarity with G2, Capterra, and marketing automation tools is a plus
- Organized & Detail-Oriented: Demonstrated ability to manage multiple tasks simultaneously, staying organized in Airtable, Asana, Salesforce, and other key platforms
- Strong Communicator & Team Player: Ability to work collaboratively across teams, liaising between marketing, creative, and content teams effectively
- Tech-Savvy & Adaptable: Comfortable using technology platforms (Airtable, Marketo, Salesforce), with a willingness to learn and explore new tools
- Results-Oriented: Focused on executing projects that drive measurable outcomes for Vimeo’s customer advocacy efforts
- Proven track record of successfully managing high-impact, high-visibility projects in collaboration with multiple functions and key stakeholders
- Must have experience using Slack and Google Gemini (or ChatGPT or other AI equivalent) in your daily workflow
- Project management should be a passion for you
- MS Excel or Google Sheets proficiency is a must
What the job involves
- We're looking for a motivated Customer Marketing Coordinator to support the execution of customer advocacy initiatives and campaigns
- You will collaborate closely with the Customer Marketing Lead to help drive engagement, maintain organization across key tools, and assist in delivering on customer programs
- This is a short-term project intended for a temporary assignment for a minimum of 6 months
- G2 Reviews Management: Assist in gathering and organizing customer reviews on G2 and other review platforms to amplify positive customer feedback
- Tool Organization & Maintenance: Maintain organization and project tracking in Airtable, Asana, Salesforce, and Marketo, ensuring smooth operations across all tools
- Customer Advocacy Engagement: Coordinate and send out gifts or rewards for customers participating in advocacy initiatives, such as case studies or reviews
- Customer Referral & Reference Programs: Help launch, manage, and execute Vimeo's customer referral and reference programs, ensuring seamless participation and follow-up
- Customer Advisory Board Support: Assist in the planning and execution of events and materials for Customer Advisory Board meetings, working with internal and external stakeholders
- Case Study & Customer Stories Creation: Collaborate with the Customer Marketing Lead, creative, and content teams to populate briefs and interview questions, and liaise on the development of customer case studies and spotlight stories
Our take
Vimeo was founded by filmmakers who wanted an efficient way to share videos with others. It is more creator-oriented than YouTube, with professional software, technology, and tools for creators to produce, share, and sell their videos.
In 2007, it became the first online video sharing site to support HD playback for consumers, updating to 4K playback in 2016. Vimeo's app has also been updated to allow recording and live streaming as well as watching video. This service is aimed predominantly at enterprise customers although they have millions of small-time users too.
Vimeo has risen to become the world's biggest ad-free open video platform, with significant funding that has allowed it to expand operations and build up the business. Recently, however, the company has found itself struck by the effects of the economic downturn felt by much of the industry, and has been forced to reduce its workforce - a step taken to ensure it comes out of this rough time "a stronger company". On top of this, it received a hefty fine for failure to remove copyrighted content back in 2019, after losing an appeal against the initial ruling.
In 2024, Vimeo is rumoured to be in the process of acquisition by leading mobile app developer Bending Spoons, which could signify a major shift in the tech landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2021
$300m
GROWTH EQUITY VC
Nov 2020
$150m
GROWTH EQUITY VC
Total funding: $450m
Company benefits
- Unlimited paid time off
- Medical and dental
- Daily breakfast, plus snacks and drinks aplenty
- Company outings and events
- Tuition reimbursement
- Company equity
- Company-matched charitable donations
- Parental leave and adoption assistance
- Company-matched 401k
Company values
- Start with Users: Understand our users’ goals, and make them your own. Solve for what users need, not what they ask for.
- Ask Why: Respectfully challenge ideas and embrace open debate. Validate intuitions with evidence.
- Aim High: Be willing to take risks to deliver outsized impact. Greatness only comes from making bold decisions.
- Own It: Commit to targets. Take the initiative, follow through and own the outcome. If processes are slowing you down, introduce better ones.
- Be Real: Seek feedback and give it generously. Be direct. Be candid. Most of all, be you.
Company HQ
Midtown South, New York, NY
Articles
Leadership
Adam Gross
(Interim CEO)Currently Board Member at Buildkite. Previously Chair of the Board of Directors at Democracy Works and the CEO of Salesforce.
Salary benchmarks
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