Senior Vice President of Global Customer Success, Pluralsight
$360-450k
OTE
More information about location
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$360-450k
OTE
More information about location
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- If you thrive in a fast-paced environment and are ready to build a world-class customer success organization, we want to hear from you
- You are a strategic, data-driven leader who is obsessed with customer value
- With a strong track record of building and leading high-performing teams, you are known for turning strategy into measurable business outcomes like increased renewal rates and a higher Customer Lifetime Value
- You possess a unique blend of compassion and grit, inspiring your teams to achieve greatness while navigating a competitive market
- A natural collaborator, you excel at building bridges across sales, product, and marketing to create a seamless and impactful customer journey
- You are an innovator at heart, always seeking new ways to leverage data, AI, and technology to delight customers and drive efficiency
- 15+ years of proven history of successfully developing and executing customer success strategies in a senior leadership role
- A strong business acumen with a track record of driving measurable business outcomes, including renewal rates, revenue growth, and customer retention
- Exceptional leadership abilities with experience building, coaching, and motivating high-performing teams
- Strong analytical skills and a passion for using data and technology to inform decisions and optimize processes
- Expert-level negotiation skills with the ability to build rapport and reach mutually beneficial agreements with customers
- A collaborative mindset and the ability to influence stakeholders at all levels of an organization
- The adaptability to thrive in a fast-paced, dynamic environment and the drive to continuously innovate
What the job involves
- We are looking for an SVP of Global Customer Success, where you will be at the heart of our mission to ensure customers not only love our products but become powerful advocates
- This is more than a leadership role; it's about being the chief architect of our customer experience, owning the strategy, and execution that fuels renewals, retention, and significant revenue growth
- Customer Success Strategy: You will develop and execute a global customer success strategy that aligns with our business goals, defining clear KPIs for onboarding, adoption, retention, and expansion
- Business Growth: You will directly influence our bottom line by driving renewal revenue, increasing Net Retention Rate, and reducing churn. You'll also identify and create new opportunities for upsell and cross-sell
- Customer Advocacy & Retention: You'll build and scale programs that turn customers into advocates. This includes proactive churn mitigation, managing at-risk accounts, and leading efforts to drive long-term loyalty and satisfaction
- Team Leadership: You'll build, lead, and mentor a high-performing customer success team. You are responsible for creating a culture of continuous improvement and empowering your team members with the tools and coaching they need to succeed
- Cross-functional Collaboration: You'll be a key partner to our Sales, Product, Marketing, and other business teams, sharing crucial customer insights to drive product improvements and create aligned go-to-market strategies
- Data & Innovation: You'll use data analytics and AI to drive insights, personalize customer interactions, and optimize our processes. You will continuously look for ways to innovate our customer experience using technology and emerging best practices
- This role is primarily performed in an office or home office setting and involves standard computer-based work
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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